Desktop Support Tech.

Wyckoff Heights Medical Center | Main Campus New York, USA Description Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. Construct, install, and test customized configurations based on various platforms and operating systems. Collaborate with Technology team members to ensure efficient operation of the organization\'s desktop computing environment. Where required, administer and resolve issues with associated end-user workstation network software products. Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems. Ensure that desktop connections, ie. network jacks are in proper working order. Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports. If necessary, liaise with third-party support and PC equipment vendors. Perform related duties consistent with the scope and intent of the position. Qualifications Team Player : Works well as a member of a group. Enthusiastic : Shows intense and eager enjoyment and interest. Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well. Dedicated : Devoted to a task or purpose with loyalty or integrity. Motivations : Flexible to perform well when granted the ability to set your own schedule and goals. Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals. Education : Technical/other training or better in Certification. Licenses & Certifications : Certification. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Wyckoff Heights Medical Center