Field Support Analyst

Job Title FieldSupportAnalyst Pay rate $30-$40/hr Location New York, NY Duration 4 months, with the possibility of extension or conversion to full‑time employment Hours Monday–Friday, 8:00 AM–5:00 PM (EST) Work Environment Support for corporate office operations, working independently with virtual support team collaboration Overview of Work Environment Join a dynamic support team dedicated to ensuring seamless technology operations for our corporate office. This role offers autonomy in your day‑to‑day tasks while collaborating closely with a virtual support team to deliver exceptional service. Job Responsibilities Provide comprehensive desktop support to a wider range of end users. Assist with hardware and software issues, including troubleshooting and resolving tickets promptly. Maintain and support office technology infrastructure, ensuring optimal performance. Respond to helpdesk requests, managing incidents through resolution. Deliver front‑facing customer service, maintaining a professional and helpful demeanor. Support Level 1 and Level 2 software issues across enterprise systems. Manage and support backend office applications, including MS Office Suite and related tools. Utilize MS Intune and Active Directory for device management and user account administration. Perform remote management and incident request handling efficiently. Collaborate with IT teams to ensure technology infrastructure runs smoothly. Must-Have Skills & Qualifications Minimum of 5+ years of relevant desktop and technical support experience. Strong technical skills with a focus on hardware, software, and enterprise support. Excellent customer service skills with the ability to communicate technical information clearly. Experience with MS Intune, ticketing systems, and the MS Office Suite. Ability to work independently and manage multiple requests effectively. Nice-to-Have Skills & Experience Previous experience supporting banking or law firm IT environments. Familiarity with Apple iOS devices and support. Knowledge of Adobe Acrobat and related tools. Educational Requirements Bachelor's degree preferred. Candidates without a degree must demonstrate at least 10 years of relevant experience. #J-18808-Ljbffr