Veterinary Client Experience Specialist

Description We are offering an up to $1,000 Sign‑On Bonus to qualified candidates. Apply today! Garden Grove Dog and Cat Hospital is hiring an experienced Customer Service Representative to join our amazing team! The Customer Service Representative is the primary support to our front office. Garden Grove Dog and Cat Hospital invests heavily in our employees' long‑term growth and happiness and strives to provide a positive work environment and work/life balance. At Garden Grove Dog and Cat Hospital, we pride ourselves in providing the best benefits package in the industry which includes health, life, vision, dental, PTO, paid holidays, CE allowance, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more! Job Overview Our Customer Service Representatives are an integral part of the hospital. They are responsible for a variety of tasks related to customer service and patient care within the veterinary practice. Tasks include scheduling appointments for existing clients and preparing new clients for consults, limited animal handling, record management, presenting financial options and estimates, accurately reviewing service charges, preparing prescription medications, answering telephone calls, extensive client interaction, and preparing clients for their next appointment. Days and Hours: Four shifts per week including three weekday shifts and one weekend shift, 36 hours per week. Our Ideal Candidate Has at least 1-2 years experience Works well on a team Positive attitude Strong communication skills – Communicates clearly with the veterinarians, other hospital personnel, and clients to ensure that patients receive the care they need Compassionate and empathetic Must be friendly and flexible in the face of varying expectations from clients and coworkers Able to multi‑task, prioritize tasks well, and think creatively Provide for patient and client comfort by keeping the hospital clean and presentable Must be able to withstand unpleasant odors and noises. Bilingual Spanish/English is a plus. Job Responsibilities Greet clients and patients in a friendly manner. Prepare drop‑off forms, review estimates and obtain client authorizations. Coordinate incoming calls and client call backs. Set up and schedule all appointments for new patients and rechecks. Track no shows and cancelled appointments by making notations in the medical record. Enter new client and patient information into computer. Enter all correspondence into patient’s medical record. Keep existing client and patient information up to date. Light cleaning of the exam rooms and front lobby area. Check clients out by receiving and processing payment for services rendered. Also reviewing medications and providing invoice. Receive signed surgery/treatment consent forms and euthanasia forms. Monitor incoming emails and distribute appropriately. Perform other duties as assigned. Pay Range: $18 - $20 hourly dependent upon experience. At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered. #J-18808-Ljbffr