IT Technician

Job Description

Job Description

Description:

Keep the Technology Running. Keep Production Moving.  

Yancey’s Fancy is a family-owned, local cheese company known for crafting award-winning cheeses with pride and tradition. We are seeking an experienced, IT Manager to oversee the technology that supports our cheese manufacturing, packaging, warehouse, quality, sales, and administrative operations . The IT Manager should be comfortable walking onto a production floor, troubleshooting an issue, working with maintenance or production personnel, and finding a practical solution quickly. 

Why Yancey’s Fancy?  

At Yancey’s Fancy, you'll join a growing, family-owned cheese company where teamwork, quality, and innovation are at the heart of what we do. Your work will directly support the people and technology behind the products we make and distribute. 

Key Responsibilities  

• Manage and support day-to-day IT operations across the manufacturing plant, warehouse, quality, sales, and office environments . 
• Provide hands-on technical support to employees throughout the facility, including production, packaging, sanitation, warehouse, quality, maintenance, sales, and administrative teams. 
• Maintain and administer Microsoft 365/Microsoft Office , including Outlook, Teams, SharePoint, OneDrive, Word, and Excel. 
• Manage employee accounts, permissions, passwords, access, onboarding, and offboarding. 
• Troubleshoot computers, tablets, scanners, printers, mobile devices, phones, network connections, and other technology used throughout the facility. 
• Support technology associated with production and packaging operations , including computers, data collection systems, labeling equipment, scanners, and other connected devices. 
• Support warehouse technology, including inventory systems, shipping systems, barcode scanners, printers, and related equipment. 
• Maintain reliable network connectivity throughout the manufacturing facility, offices, warehouse, and other operational areas. 
• Monitor and troubleshoot systems to minimize technology-related downtime and disruptions to production. 
• Work closely with Production, Maintenance, Quality Assurance, Warehouse, Sales, and Administration to identify technology needs and resolve issues. 
• Support business systems such as ERP, inventory, production, shipping, quality, and other operational software. 
• Coordinate with outside IT providers, software vendors, equipment vendors, and service technicians when specialized support is required. 
• Maintain company cybersecurity practices, including user access, security updates, antivirus/endpoint protection, backups, and data security. 
• Help protect company and customer information and maintain appropriate access controls. 
• Maintain accurate records of IT equipment, software, licenses, users, and technology assets. 
• Assist with technology upgrades, new equipment installations, system implementations, and facility projects. 
• Develop and maintain IT procedures, troubleshooting guides, and employee technology resources. 
• Respond promptly to technology issues that could impact production, shipping, quality, or other critical business operations. 
• Participate in projects involving new production equipment, facility improvements, software implementations, and technology upgrades. 

What We're Looking For  

• Bachelor’s degree in information technology, Computer Science, or a related field preferred; equivalent hands-on experience will be considered. 
• 3+ years of progressive IT experience , preferably supporting a manufacturing, food production, distribution, or other operational environment. 
• Strong working knowledge of Microsoft 365 and Microsoft Office , particularly Outlook, Teams, Excel, SharePoint, and OneDrive. 
• Experience with Microsoft user accounts, permissions, and access management. 
• Experience troubleshooting networks, computers, printers, scanners, mobile devices, and other business technology. 
• Experience supporting manufacturing, warehouse, inventory, ERP, production, or other operational systems is strongly preferred. 
• Understanding of cybersecurity, data protection, backups, and access controls. 
• Strong troubleshooting and problem-solving skills. 
• Ability to work comfortably in both an office environment and an active food manufacturing facility . 
• Ability to work occasional Saturday