Investigator

You are required to submit your resume as an attachment with your online employment application.

What You'll Do:

Responsibilities of the Investigator include but are not limited to:

• This position is a regulatory position.
• Work in a regulatory capacity and ensure the racino is following rules, regulations, laws and standard operating procedures.
• Ensure racino operations comply with all statutory and administrative provisions.
• Respond to incidents occurring on site, complete reports and maintain a compliance database for reports of suspicious activity, unusual incidents, and all other reportable incidents.
• Complete background investigations on racino employees.
• Facilitate the licensing process for racino gaming employees.
• Provide exceptional customer service to patrons and racino staff.
• Congratulate jackpot winners.
• Observe Intercept process for winners and create Intercept Accounts.
• Assist patrons enroll in the Time Out Ohio Program and provide program information.
• Use surveillance equipment and ensure proper surveillance coverage of all Video Lottery Terminals in the racino facility.
• Monitor the floor Drop and ensure compliance with established procedure.
• Monitor all Video Lottery Terminal floor moves and ensure compliance with established procedure.
• Receive incoming Video Lottery Terminals and verify shipping security seals, serial numbers, description of the machines, and manufacturer name.
• Verify Video Lottery Terminals to be removed and confirm manufacturer name and serial number.
• Work as a team player to assist the team in completing its goals and objectives.
• Learn to use Lottery-specific software applications for daily job responsibilities.
• Work in a location that is open 24 hours per day/7 days per week.
• Perform other duties and work on special projects.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

30 months training or 30 months investigative experience with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.

-Or Completion of associate core program in law enforcement, criminal justice or in academic field commensurate with program area to be assigned per approved Position Description on file; 12 months experience conducting investigations &/or inspections; valid driver's license.

-Or 30 months training or 30 months experience as Investigator Assistant, 26210 with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.

-Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Investigation, Customer Service, Evidence Collection, Security, Surveillance, Basic Documentation, Attention to Detail, Customer Focus, Problem Solving