Roaming Personal Financial Representative

Position 5D Teller – Customer Service at CapEd Federal Credit Union, Meridian Administration – MERIDIAN, ID 83642 Pay $22.19 per hour. Essential Functions & Responsibilities Assists members, guest members and potential members with their account inquiries, performs cash and non-cash transactions and account maintenance while actively listening to and inquiring about needs to provide a superior member experience and value‑added solutions. Assists members and potential members with new credit union memberships, consumer accounts and consumer lending inquiries; opens, closes, converts and/or maintains member accounts and processes applications for all consumer lending offerings. Resolves complex member inquiries, researches potential solutions, and follows escalation processes to direct members to appropriate team members as needed. Balances cash, checks and completes daily transactions, account maintenance and loan applications with minimal errors. Maintains expert knowledge of all credit union products, services and promotions. Contributes to efficient credit union operations by performing other job‑related duties as assigned. Qualifications Experience: 1–3 years of similar or related experience. Education: High school diploma or GED. Core Competencies Brand Promise and Values: Empowered, Professional, Innovative, Collaborative. Contributing to Team Success: Actively participate as a member of a team to move the team toward the completion of goals. Communication: Convey information and ideas clearly through various media to engage the audience. Member Focus: Make members and their needs a primary focus in actions. Technical/Professional Knowledge and Skills: Achieve a satisfactory level of technical and professional skill or knowledge in position‑related areas. Sales Ability/Persuasiveness: Use appropriate interpersonal styles and communication methods to gain acceptance of products, services or ideas from prospects or clients. Adaptability: Maintain effectiveness when experiencing major changes in work tasks or environment. Continuous Learning: Actively identify new learning opportunities and apply newly gained knowledge on the job. Decision Making: Identify and understand issues, compare data, draw conclusions, and take action consistent with facts and constraints. Stress Tolerance: Maintain stable performance under pressure or opposition. Work Standards: Set high standards of performance, assume responsibility and accountability, and impose self‑setting standards of excellence. Physical Requirements The employee is regularly required to sit, use hands to operate a computer and phone, and may perform repetitive motions and lift up to 25 pounds occasionally. Ability to wear personal protective gear correctly is required. Work Environment Work is carried out Monday through Saturday (8:00 a.m.–6:30 p.m.) in an indoor environment; occasional overtime and weekend hours may be required. Moderate noise levels may be experienced. Equal Employment Opportunity Statement CapEd Federal Credit Union is an Equal Employment Opportunity Employer. All employment decisions are based on individual qualifications and, with or without reasonable accommodation, without direct safety threat or undue hardship. #J-18808-Ljbffr CapEd Credit Union