Shipping Coordinator Supervisor

Shipping Coordinator Supervisor

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

The Shipping Coordinator Supervisor is responsible for directing a team of shipping coordinators in fulfilling customer orders to a high standard, help problem solve to increase the efficiency of the operation, and work to drive development in the group. The basic function of the Shipping Coordinator Supervisor is to ensure all shipments are efficiently and accurately expedited per Standards of Work to ensure accuracy and timeliness of workload execution.

What You Will Do:

• Directly supervise Shipping Coordinators and shipping personnel, providing daily guidance and support.
• Conduct regular one-on-one meetings, performance evaluations, coaching sessions, and development planning for team members.
• Manage employee attendance, scheduling, vacation requests, and staffing requirements.
• Investigate and address employee performance concerns, corrective actions, and disciplinary matters in accordance with company policies.
• Train, mentor, and develop employees to ensure operational proficiency and career growth.
• Foster a positive and engaged work environment that promotes teamwork, accountability, and continuous improvement.
• Lead daily startup meetings and communicate performance expectations, safety topics, and operational priorities.
• Coordinate and oversee daily outbound shipping activities and transportation performance.
• Ensure shipments are processed accurately, on time, and in compliance with customer requirements.
• Monitor workload distribution and measure accuracy
• Manage freight quotes, carrier claims, shipment escalations, and transportation exceptions.
• Analyze freight costs, carrier performance, routing strategies, and load-planning opportunities to identify cost-saving initiatives.
• Maintain operational reporting, dashboards, and KPI metrics
• Drive accountability for departmental KPIs including on-time shipping, productivity, quality, safety, and freight spend.
• Lead root cause investigations and implement corrective actions for recurring operational issues.
• Identify process improvement opportunities that increase efficiency, reduce costs, and improve service levels.
• Lead warehouse and shipping continuous improvement projects.
• Ensure compliance with all company safety policies and procedures.
• Drive participation in Safety Good Catch and safety observation programs through coaching, reporting, and awareness initiatives.
• Partner with Environmental Health & Safety personnel to investigate incidents and implement corrective actions.
• Partner with warehouse, manufacturing, transportation, customer service, and supply chain teams to improve operational performance.
• Support the Warehouse Operations Manager in developing and executing departmental objectives and strategic initiatives.
• Assist with labor planning, budget management, and expense control efforts.
• Serve as the primary point of contact for shipping-related operational issues and customer escalations.

What You Need to Succeed:

• Associate's or Bachelor's degree preferred, or equivalent combination of education and experience.
• 3-5 years of warehouse, shipping, logistics, or transportation experience.
• Previous supervisory or leadership experience preferred.
• Advanced Microsoft Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, reporting, and data analysis.
• Strong knowledge of logistics, transportation, warehousing, and freight management.
• Strong sense of urgency
• Proven ability to lead teams, drive accountability, and develop employees.
• Strong problem-solving, root cause analysis, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to effectively prioritize and manage multiple responsibilities in a fast-paced environment.
• Demonstrated commitment to safety, quality, customer service, and continuous improvement.

Why Work for Us?

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You'll Get from Us:

• Health, dental and vision insurance coverage, helping you "be safe, be healthy".
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can "serve others, not yourself"
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.