Account Manager

About Stephens+

Stephens+ is a 100% employee-owned, full-service marketing agency with clients in higher education, athletics, retail and financial services. We are a passionate group of people that have shared values - teamwork, innovation, flexibility, relationships and excellence.

The Role:

The Account Manager thrives in a fast-paced environment and will manage multiple clients and serve as the liaison between the client and the internal team. The Account Manager will have a deep understanding of the client’s business objectives, brand standards, and success criteria, while providing clear and concise internal team communication, proactive client recommendations, and ultimately account growth. Experience in a digital agency or with digital media preferred.

Job Description:

As an Account Manager at Stephens+, you will be responsible for:

• Client Relationship Management
• Building strong client relationships by establishing deep understanding of the client’s business, organizational structure, objectives and priorities, and success criteria
• Serve as the key point person for all day-to-day client communications across the team
• Managing conflict resolution and understanding appropriate escalation points internally and on the client side
• Effectively communicate account status, opportunities, and risks to the agency leadership team
• Growth Mentality and Strategic Leadership
• Use your experience and deep understanding of the client’s business, including emerging trends, consumer/customer behavior, and the ever-evolving innovation landscape to establish yourself as a thought leader and help set the direction for your accounts
• Understand and be able to communicate the agency's capabilities
• In collaboration with the team, proactively bring innovative ideas to the client
• Writing clear and concise creative briefs and communicating clear expectations and context re: deliverables, budgets, etc.
• Reviewing deliverables against the brief
• Identifying new opportunities on current accounts and proactively seeking out new business opportunities through relationship building and networking
• Internal Team Collaboration
• Building strong relationships across the internal team
• Communicating context, assignments, background, and account nuance
• Fostering a collaborative environment where the team can deliver work that meets and/or exceeds client expectations and is comfortable challenging the norm and bringing innovative solutions
• Business Unit Ownership
• Running your brand/portfolios like a business, including:
• Tracking and reporting sales vs. goals
• Collaborating with Director of Client Services on annual forecasting and monthly forecast updates
• Proactive management of agency cash flow with a focus on getting timely POs, communicating PO status, updating budgets, and invoicing