Field Operations Supervisor

Make Your Impact at LiftOneJoin a fourth-generation, family-led organization that anchors its success in trust, integrity, and helping people thrive. As a critical partner to the supply chain, LiftOne invests in its people, facilities, and technology so essential goods reach homes and businesses every day.We’re seeking a Field Service Operations Supervisor who thrives on leading technicians, elevating service quality, and orchestrating work across shop and field. If you enjoy solving new challenges daily and developing others, this role puts you at the center of our customer promise.A Day in the LifeYour morning begins with a quick review of safety and performance metrics, followed by a huddle with your tech team to align on priorities. You’ll check dispatch queues, balance workloads, and visit a customer site to verify quality on a recent repair. Back at the branch, you approve work orders, ensure vans are stocked and presentable, and close the day by removing roadblocks so your team can win tomorrow.What You’ll OwnOperational ExcellenceLead and participate in the site’s lean operating rhythm: daily huddles, Gemba walks, root-cause problem solving, and leader standard work.Track safety, quality, delivery, and cost KPIs to boost customer satisfaction and branch profitability.Facilitate technician meetings; escalate issues to the service manager or centralized support as needed.Conduct occasional customer and field visits to support technicians and verify service quality.Service ManagementChampion a strong safety culture and ensure compliance with all company policies and best practices.Approve timesheets and work orders; maintain accurate service and parts records within our platform.Dispatch, prioritize, and rebalance work orders across resources to meet deadlines.Hold standards for workmanship, van appearance, and inventory levels.Manage the preventative maintenance program to meet company completion targets.Team LeadershipAmplify the technician voice; identify and remove obstacles across key customer touchpoints.Conduct performance reviews and oversee training, development, promotions, pay actions, and corrective actions.Contribute to staffing plans and guide technician career progression.Additional responsibilities as assigned.Supervisory ScopeThis job has supervisory responsibilities.QualificationsBachelor’s degree preferred; 2–4 years of relevant experience/training or an equivalent mix of education and experience.Proven people leadership with a record of achieving results.Excellent written and verbal communication; strong listening and presentation abilities.Creative, practical problem solver comfortable with diverse, concrete variables.Background in material handling or other service-centric industries preferred.Experience with lean systems and continuous improvement is a plus.Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.TechnologyProficiency with Microsoft Word, Excel, Outlook, and PowerPoint. Willingness to learn systems such as Salesforce, SAP, and ServiceMax.Workplace & Physical RequirementsRegular standing and walking; frequent sitting; routine use of hands, reaching, talking, and hearing. Ability to frequently lift, carry, push, pull, or otherwise move up to 25 lbs. Vision needs include close, distance, peripheral, depth perception, and focus adjustment.Depending on site, exposure may include moving mechanical equipment; occasional heights, fumes/airborne particles, outdoor weather, vibration; occasional wet/humid environments, chemicals, extreme temperatures, and electrical risk. Some environments can be loud.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Why LiftOneWe offer competitive pay, excellent benefits, ongoing training, and real advancement opportunities within a values-driven, private organization built to last.We are an Equal Opportunity EmployerWe require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws. #J-18808-Ljbffr