Call Center Customer Service Representative

Job Description

The Customer Service Representative will provide customers with fast, friendly, accurate service to provide the best experience for our customer. The Customer Service Representative will explain AFW policy and procedures, resolve any issue in relation to AFW that includes but is not limited Deliveries, Orders, Parts Ordering, Pickup, Financing, and any other issue the customer may have. The Customer Service Representative will also work with various managers and departments to help resolve customer related problems, and work with the AFW management team to prevent issues from occurring.

Job Requirements

• Professional with good communication skills and customer service experience
• Identify and resolve issues and conflicts presented by customers
• Proactively manage changes in dealing with each customer
• Experience at working both independently and in a team-oriented, collaborative environment
• Strong interpersonal skills
• Strong Leadership abilities
• Sales experience required (with AFW), or any other position that requires customer interaction.
• Experience with Storis, word, and all office programs.
• Experience building successful relationships
• Time management and organizational skills
• Ability to follow directions and work independently
• Positive Attitude
• Weekends, evenings, holidays required
• Full time position with benefits/ part time no full time benefits
• Need to provide the best quality service to our customers and community through team work
• Understands company values of accountability, honesty and safety for our customers
• Do it right the 1st time

Physical Requirements

• Long periods of sitting.
• Exposure to fluorescent lighting.

Pay: $19/HR ($20/HR if bilingual)

A pre-employment drug screen and pre-employment background check must be passed upon job offer.

American Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

About Us

American Furniture Warehouse is a retailer of home furnishings, operating in Colorado, Arizona, and Texas. With more than 3200 employees, we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company.


AFW is seeking highly motivated, energetic, hardworking candidates to join our team.


AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.