Business Analyst (Duck Creek)

Job Description: Duck Creek Business Analyst

Experience: 5+ Years

Domain: Property & Casualty (P&C) Insurance

Platform: Duck Creek (Policy / Billing / Claims)

Location: Morristown, NJ

Work Arrangement: Hybrid (3 days onsite)

Role Summary

We are seeking an experienced Duck Creek Business Analyst to collaborate with business stakeholders, product owners, and technical teams on Duck Creek implementation, configuration, and enhancement programs.

The ideal candidate will be responsible for gathering and translating business requirements into clear functional specifications and supporting the entire delivery lifecycle, from initial discovery through UAT and go-live.

Key Responsibilities

• Elicit, analyze, and document business requirements through workshops, stakeholder interviews, and process analysis.
• Create Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, acceptance criteria, process flows, and gap analyses.
• Map business requirements to Duck Creek capabilities, including Policy, Billing, Claims, Rating, Forms, and Product Configuration.
• Identify configuration versus customization requirements and recommend appropriate solutions.
• Collaborate with Duck Creek developers, architects, and QA teams to ensure accurate interpretation and implementation of requirements.
• Support product and rating configuration, including coverages, business rules, rating algorithms, forms, and workflows.
• Define integration requirements with upstream and downstream systems, including CRM, payment gateways, document generation platforms, and third-party data providers.
• Participate in sprint planning, backlog grooming, and other Agile ceremonies.
• Prepare test scenarios, support SIT/UAT, triage defects, and coordinate issue resolution.
• Support data migration and conversion activities, including data mapping and validation.
• Manage stakeholder communications, provide project status updates, and support