Account Executive

Job Description

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management.

Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences.

As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud native, omni-channel engagement solutions our vocation is simple: to make every customer interaction secure whether it is handled by a human agent or an AI agent, without ever compromising the customer experience.

Our large portfolio of clients, which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities.

The Role: To support our explosive growth, we are seeking a high-impact, entrepreneurial Strategic Sales Executive to drive the expansion of Eckoh’s groundbreaking Conversational AI and Customer Engagement Security portfolio across the US UK market.

This is a hunter role where you will be tasked with identifying, penetrating, and securing new, large-scale client relationships within the Payer and Provider landscape, defining the future of secure, compliant, and highly personalized patient and member interactions.

Responsibilities:

• P&L & Quota Attainment: Exceed multi-million-dollar annual new business sales quotas by driving complex, enterprise-level deals across the US Healthcare Payer and Provider markets.
• Strategic Pipeline Generation: Proactively build and maintain a predictable, multi-quarter sales funnel, leveraging deep market knowledge and targeted prospecting campaigns.
• Conversational AI Solutioning: Consultatively engage 'C-level' stakeholders (CIO, CISO, Head of Contact Center) to articulate the measurable ROI of integrating secure interaction technology and regulatory compliance (HIPAA, PCI) with their CCaaS and Conversational AI (e.g., voicebots/chatbots) investments.
• Executive Relationship Management: Define and execute detailed account strategies to land new logos, working cross-functionally with Eckoh's solution engineering and product teams to define complex proposal requirements.
• Forecasting and CRM Excellence: Maintain meticulous pipeline hygiene, transparently forecasting results and managing all sales activities within Salesforce.
• Market Leadership: Serve as a subject matter expert on the challenges and opportunities within secure customer engagement and digital transformation.

What You'll Bring:

• Industry Expertise (Mandatory): 5+ years of successful, quota-carrying enterprise sales experience selling complex software or SaaS solutions directly into the US (Payer and/or Provider) industry.
• Relevant Technology Background: Proven sales experience in one or more of the following domains is highly desirable: Contact Center as a Service (CCaaS), Conversational AI (NLU/NLP platforms), Customer Experience (CX) Software, or Enterprise Cybersecurity/Data Security.
• Hunter Mentality & Drive: A relentless commitment to achieving and exceeding new business targets, coupled with the tenacity and organization required to manage a complex, multi-stakeholder sales cycle.
• Executive Presence: Exceptional verbal and written communication, presentation, and skillful negotiation abilities required to establish and grow long-term trust with C-suite and executive leadership.
• Strategic Acumen: An active, knowledgeable networker with high business acumen and the strategic agility to thrive in a fast-paced, private equity-backed growth environment.
• Ownership: Highly organized, results-driven, and thrives when operating under pressure and tight deadlines.

Personal Attributes:

We're seeking a decisive and commercially minded individual with the credibility to spot and maximise opportunities. You'll be outcome-oriented, resilient under pressure, and skilled at managing competing demands. Excellent written and verbal communication skills are required, with the ability to influence both technical and executive audiences.

Our culture:

Our values sit at the heart of the culture at Eckoh:

We encourage and support everyone to grow with Eckoh

We challenge , listen, and are open minded to change and suggestions from others

As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients

We take personal ownership to strive for excellence in whatever we do

We are welcoming, embrace diversity and respect each other in a spirit of true humanity

Our Vision:

We care about making the world secure and we believe everyone should be able to trust every brand and engage without risk.

Our benefits

Join Us!

Eckoh is full of friendly, energetic, innovative, and creative individuals, who are proud to be a part of our unique success story.

So, if you want to join a fantastic team, dedicated to delivering a world class service to enterprise level clients, then you should consider working here at Eckoh.