Technical Account Manager

Technical Account ManagerCoralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.Technical Account Managers at Coralogix play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. Their mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption.We are looking for hands-on, detail-oriented professionals with strong technical background and customer-facing experience who can bridge the gap between our platform and the customer's real-world goals. Strong preference to someone who is lingual (Spanish speaking).Onboarding Technical Account Managers hold a senior-level position and are responsible for leading customers through one of the most critical phases of their journey. They are expected to manage complex implementations, resolve technical challenges with confidence, and clearly demonstrate product value—all while engaging with stakeholders across levels, from hands-on engineers to senior executives.Responsibilities:Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshootingSolve customer's technical problems by adopting the platform, integrating new data and existing integrationsUnderstanding customers technical requirements and business goals to consistently create new artifacts and deliver valueKnow the Log Management / Observability markets well and be able to help customers by using the best technical practices available.Build a successful and ongoing game plan for each customer based on a specific data analysis and customer's needsEstablishing relationships and engaging with technical counterparts to drive product adoptionAdvocate internally for customer needs within Coralogix and influence a product development roadmapRequirements:Background knowledge of DevOps / Cloud / ObservabilityIndustry knowledge and opinions on Monitoring, Observability, Log Management, SIEMHands-on experience in technical integrations and complex troubleshootingExperience in customer facing positions and excellent customer-facing skillsExcellent communication skills in English, both written and verbal.Strong presentation skills with the ability to establish credibility with executivesBi-lingual (Spanish) is highly desirable – advantageHands-on Engineering/DevOps background – advantageComfortable coding in any high-level programming language (Java, Go, Python) - advantageBSc degree in Computer Science / Engineering - advantageExperience in SAAS B2B software companies - advantageCultural FitWe're seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we'd love to hear from you.Compensation and rewardsThe on-target earnings range for this role is $160,000 - $200,000. When determining your salary, we consider your experience, skills, education, and work location.Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.