Cust.Serv.Rep.Waitperson-Lead

TravelCenters of America

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.

Job Summary

TravelCenters of America offers a convenient, one-stop shopping experience to our customers. Each location has a plethora of dining options which gives our guests the variety they look for. The Lead Server is a key member of the restaurant team primarily responsible for providing friendly, accurate, and efficient service to all guests so that we are returning every traveler to the road better than they came!

In this role, you can expect to:

• Work in a fun, trusting environment focused on great customer service
• Welcome and serve each customer courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude
• Be knowledgeable of menu items and promote daily specials
• Process transactions of customers on a point-of-sale (POS) register
• Prioritize your work according to the kitchen and dining guest needs
• Maintain equipment per operating standards
• Follow proper safety procedures when handling and/or preparing food
• Assist in running front of house operations i.e. assigning breaks, server sections, etc. Leads and oversees the work of servers and trains new hires.
• Assist in managing the servers schedule
• Build strong communication and rapport with leaders and co-workers
• Perform other job-related duties as assigned

What we'd like to see:

• A dedicated individual who works well with others and is excited to be part of our team!
• Basic computer/POS knowledge preferred
• Previous food service experience required
• Experience leading and training other servers preferred
• Good verbal communication skills
• Ability to work flexible hours including nights, weekends and some holidays

With us, you'll enjoy:

• Medical, dental, vision and life insurance
• 401(k) with a company match
• Vacation and paid holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit

Pay Range: $4.50 - 5.82 per hour - A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at View email address on click.appcast.io . In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.

Working Conditions / Physical Requirements: In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation.

Disclaimer: This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.