Experience Coordinator

Halo Sports & Entertainment is seeking an Experience Coordinator to coordinate its robust scheduling operations, and support event day operations for the Fan Experience department at Intuit Dome and the Kia Forum. In this role you will be responsible for daily and event-based scheduling, attendance tracking, and payroll support for all Fan Experience and Security department team members, supervise front of house team members, and lead event command center operations during an event. Reporting to the Manager of Fan & Team Member Experience, success in this role requires attention to details, ability to manage multiple priorities, and strong written and verbal communication skills. This position requires someone who is comfortable and successful at repetitive tasks, flexible, can pivot through obstacles while multi-tasking, and is passionate about being a part of our fast-paced environment. This is a full-time role hourly role based at Intuit Dome and KIA Forum in Inglewood, CA. It is eligible for our competitive benefit offering including medical, dental, vision, 401(k) plan with company contribution, Well-Being Allowance, and more. The scope of this position encompasses a 24-hour, 7 day a week operation and a busy calendar of daily events. The successful candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts and NBA games. What You Will Do Scheduling Operations Analyze and report on attendance, scheduling, payroll initiatives. Collaborate with the Payroll/Finance for Fan Experience and Security departments to ensure accurate and timely payroll processing with the use of ABI and other internal documents. Collaborate with HR, management, and other departments to ensure alignment and support for public and private events. Create shift schedules to meet operational needs while abiding by the departmental availability requirements and policies in place. Actively monitor all communication platforms and deliver timely responses to all team members’ inquiries and concerns related to attendance, scheduling, payroll, and departmental needs. Actively track and report necessary scheduling analysis for departmental scheduling success. Resolve any payroll-related issues or discrepancies. Ensure all public and private events are adequately staffed based on the staffing levels. Communicate event and/or shift information to Team Members for proper shift success. Assist in ensuring all staffing levels are scheduled and met for both private and public events. Assist in tracking events on premise staffing numbers, call offs, and reporting. Provide disciplinary actions to team members where necessary. Track, support, and communicate any departmental trainings to ensure the department is properly abiding the mandatory training calendar. Event Related Operations Lead event command center operations, partnering with operational departments and report writers to support timely incident response and accurate event documentation in 24/7 Software. Manage Fan Experience and Guest Relations team members on event days, ensuring effective execution of assigned roles and delivery of a best-in-class venue experience. Coordinate with Intuit Dome and Kia Forum operational departments and report writers to facilitate real-time incident response and ensure operational, medical, and security incidents are documented promptly, accurately, and thoroughly in 24/7 Software. Adhere to all Fan Experience and Safety department standards, expectations, and policies to promote a safe, equitable, and positive workplace for all team members. Use event-day command center platforms—including 24/7 Software, Genetec, LifeRaft, and TM1—to maintain real-time situational awareness, monitor developing incidents, and ensure timely, accurate documentation of security, medical, and operational activity during games and events. Maximize the use of technology to streamline workflows and improve operational efficiency. Cultivate an engaged, accountable team culture; achieve results through collaboration; and support continuous improvement through coaching, training, feedback, and the sharing of best practices. Demonstrate flexibility and sound judgment by making timely decisions and adapting quickly to changing operational needs. Conduct pre-event walkthroughs and briefings to communicate effectively the event details and instructions clearly and concisely to welcome fans. Serve as the departmental point of contact for private and public events, communicating staffing requirements, event details, and operational procedures to support successful team execution. Maintain operational readiness in assigned areas by monitoring safety, cleanliness, and the overall fan experience. Report to incidents calmly with building procedures and safety front of mind. Perform additional duties and responsibilities as assigned. Your Background, Skills and Qualifications Highly proficient in Microsoft applications. Highly proficient in ABI Mastermind. Experience reviewing reports, analyzing data, and determining actionable insights. Knowledge of CA labor laws and employee management is preferred. Detail-oriented, organized, and knowledgeable of key protocols of the role. At least (2) years of experience in customer service, scheduling analyst role or hospitality preferred. At least (2) years of experience or baseline knowledge of how an event command center functions. A proven track record of commitment to Hospitality/Entertainment/Guest Services. Excellent interpersonal, verbal, and written communication skill Poised, well-spoken and professional in appearance, words and actions. Welcoming, positive, and energetic attitude. Ability to multitask in a fast-paced environment. Proficient or above knowledge in the use of technology and current technology trends – Proficient in tablet and software use or past or current experience. Self-starter and entrepreneurial spirit with hands-on approach towards business. Due to the nature of this industry, the candidate must be available to work a flexible schedule, including weeknights, select weekends, and holidays Essential Functions of the Job (Physical Requirements & Working Conditions) Ability to lift, carry, push, or pull equipment or materials weighing up to 20 pounds. Ability to stand, sit, walk, or remain in a stationary position for extended periods during scheduled shifts. Ability to bend, stoop, kneel, crouch, and reach overhead and horizontally as needed to perform job duties. Ability to ascend and descend stairs and work safely at various heights, including top of stairways, when required. Ability to work in confined or enclosed spaces, including elevators, when required. Ability to move throughout the venue quickly and safely during events. Ability to communicate effectively with guests, coworkers, and supervisors in person and through radio or other communication devices. Ability to work in both indoor and outdoor environments. Outdoor work may include exposure to varying weather conditions, including heat, cold, rain, wind, humidity, and direct sunlight. Ability to work in environments with elevated noise levels, crowds, and vibration typical of live sporting events and entertainment venues. Ability to work in crowded environments with frequent interaction with guests and team members. Ability to work a flexible schedule, including evenings, weekends, holidays, and extended shifts based on business needs. About Halo Sports & Entertainment: Halo Sports & Entertainment brings together some of Southern California’s most iconic sports and entertainment brands. Our portfolio includes the LA Clippers, Intuit Dome, Kia Forum, and the San Diego Clippers, giving our teams the opportunity to shape experiences across professional sports, live music, and entertainment. Whether producing unforgettable events, building innovative technology, or supporting the operations behind it all, our employees work together to deliver exceptional experiences while growing their careers in one of the most dynamic organizations in sports and entertainment. About Intuit Dome: At Intuit Dome, we’re setting a new standard for live sports and entertainment. Home to the LA Clippers, Intuit Dome was designed from the ground up to redefine the fan experience through technology, innovation, and thoughtful design. Every event is an opportunity to create an unforgettable experience for every fan, artist, athlete, and guest who walks through our doors. Host of the 2026 NBA All-Star game and set to Olympic Basketball in 2028, Intuit Dome is over 1 million square feet and features our team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED. About Kia Forum: Located in Inglewood, California, the KIA Forum is the only arena-sized venue in the country dedicated to music and entertainment, delivering a superior experience for artists and fans alike. The iconic venue hosts a diverse range of premier events, featuring the biggest names in music and entertainment, award shows, combat sports, and more. Designed with entertainers and performers in mind, Kia Forum Backstage includes star-caliber dressing rooms that provide unparalleled comfort. The Kia Forum received Pollstar’s "Arena of the Decade" award in 2022 and was named the top West Coast arena in 2025 by Pollstar and Billboard magazines. Compensation The role pays $30.00 an hour. The role is classified as non-exempt. Benefits and Perks We offer a competitive benefits program, including: Medical, Dental and Vision plans 401(k) plan with company contribution Wellbeing Allowance of up to $1,000 per year Paid vacation and sick time Paid parental leave Flexible Spending Accounts (Medical and Dependent Care) Company-paid Long Term Disability insurance Company-paid Life and AD&D Insurance Voluntary Life Insurance options for employee, spouse and children Employee Assistance Program Mind health support via Modern Health and Headspace #J-18808-Ljbffr Internal Posting