Director of AV Operations

Job Description

Job Description

Company Overview

We are partnering with a luxury residential integration firm based in Scottsdale, AZ. For more than 20 years, this team has delivered high-end smart home, AV, lighting, and security solutions with a white-glove approach that has earned them a stellar reputation throughout the region. Known for their craftsmanship, professionalism, and commitment to excellence, this integrator treats every home and every client relationship with exceptional care and attention to detail.

Why Join Us?

Team-First Culture This is a collaborative, no-ego environment where leadership works alongside the team and everyone contributes to the company’s success.

Make a Meaningful Impact This role is designed to help transform and streamline the business. You’ll have the opportunity to build structure, improve accountability, and create lasting operational improvements that directly impact the company’s future growth.

High Standards & High-End Projects Work with a company that values craftsmanship, organization, and professionalism while delivering luxury residential technology experiences.

Autonomy & Leadership Leadership is looking for a true operator—someone who can take ownership, drive execution, and create accountability across the organization.

Growth-Oriented Environment This company is actively investing in systems, processes, KPIs, and team development. You’ll play a key role in helping shape the next phase of growth.

Job Overview

We are seeking a Director of Operations to serve as the operational backbone of the organization. This individual will work closely with ownership to translate vision into execution by overseeing day-to-day operations, driving accountability, improving efficiency, and ensuring all departments are aligned and performing at a high level.

This role is ideal for someone who thrives in a project-based environment, enjoys building structure and process, and can confidently lead teams while maintaining a positive and professional culture. The right candidate will help reduce owner involvement in daily operations while improving overall team performance, communication, and profitability.

The Director of Operations will oversee operational execution across sales, administration, warehouse, and field operations while helping establish scalable systems and accountability throughout the organization.

Key ResponsibilitiesOperational Leadership

• Oversee day-to-day operations across office, sales, warehouse, and field teams
• Ensure projects move efficiently from sales through installation and client handoff
• Identify operational bottlenecks and implement scalable solutions
• Improve communication and coordination between departments

KPI Management & Accountability

• Own company-wide KPI tracking and reporting
• Conduct regular KPI reviews with department leaders and team members
• Hold team members accountable to performance expectations and deadlines
• Ensure one-on-one meetings, reporting, and operational reviews are completed consistently

Process Development & SOP Implementation

• Build, refine, and enforce standard operating procedures across the organization
• Standardize workflows to improve efficiency and reduce operational friction
• Help implement systems that improve visibility, communication, and execution
• Assist in rolling out operational structure aligned with EOS principles

Team Leadership & Performance Management

• Lead and support department heads, project managers, coordinators, and field teams
• Provide coaching, mentorship, and performance feedback
• Help create a culture of accountability, ownership, and continuous improvement
• Support hiring, onboarding, and organizational development initiatives

Financial & Operational Oversight

• Monitor operational efficiency and project profitability
• Help ensure margin goals and operational KPIs are consistently achieved
• Identify inefficiencies impacting labor, scheduling, callbacks, or project execution
• Support leadership with operational reporting and data-driven decision-making

Cross-Department Coordination

• Improve alignment between sales, operations, programming, and field execution
• Help ensure scopes, documentation, and project handoffs are accurate and complete
• Reduce internal friction and improve overall operational flow

Qualifications

• 5+ years of operations management, project management, or leadership experience in a project-based environment
• Experience within custom integration, AV, construction, electrical, low voltage, or home services industries strongly preferred
• Proven ability to manage teams, enforce accountability, and improve operational performance
• Strong understanding of KPI management, SOP development, and workflow optimization
• Experience managing profitability, operational efficiency, and performance reporting
• Comfortable leading difficult conversations while maintaining professionalism and team culture
• Highly organized, process-oriented, and proactive
• Strong communication and leadership skills
• Familiarity with EOS or accountability-driven operational structures is a plus
• Experience with D-Tools, project management software, QuickBooks, or similar platforms is beneficial

What Success Looks Like

• Operations run smoothly with reduced owner involvement in daily execution
• Teams are accountable, aligned, and consistently meeting expectations
• KPIs are actively tracked, reviewed, and achieved
• Project delays, callbacks, and operational inefficiencies decrease over time
• Communication between departments improves significantly
• Processes and systems are implemented successfully to support long-term growth

Compensation

• Base Salary: $90,000–$120,000 depending on experience
• Quarterly performance-based bonus structure tied to operational performance, accountability, and company KPIs

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off & Company Holidays
• Simple IRA
• Company-provided equipment
• Supportive and collaborative team culture
• Long-term growth opportunity with significant operational impact

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