Business Analyst

Business Analyst

Location: 100% Remote

Client: UST/Adobe

Seeking a change-focused, transformation practitioner rather than an IT specialist. The ideal candidate should have strong experience in driving organizational change, improving operating models, and implementing new ways of working. They must be able to translate ambiguity into clear problem statements, actionable recommendations, and sustainable processes, with excellent facilitation, stakeholder management, and communication skills.

Must-Have: 8+ years in management consulting, strategy, or organizational transformation Focused on change, transformation, and operating model expertise Experience driving change, business process redesign, or operating model improvements Proven ability to analyze current-state processes, identify gaps, and propose actionable solutions Skilled in facilitating workshops, interviews, and alignment sessions with senior stakeholders Strong strategic thinking & problem-structuring skills Ability to design/redefine operating rhythms, governance, and cross-functional workflows Proficient in executive-ready deliverables: decks, frameworks, narratives Track record of implementing changes and supporting adoption independently

Overview: We are seeking an experienced IT Strategy, Operating Rhythm & Transformation Consultant to support our team in diagnosing current-state ways of working, identifying opportunities for improvement, and driving execution of operating rhythm and governance/ways of working changes. The ideal contractor has strong strategic thinking capabilities, excellent communication and facilitation skills, and a proven consulting toolkit that enables them to translate ambiguity into clear problem statements, actionable recommendations, and high-quality deliverables.

Key Responsibilities:

• Discovery & Analysis
• Conduct structured discovery sessions and interviews to understand current operating model, processes, decision flows, and team interactions.
• Identify pain points, gaps, inefficiencies, and root causes across people, process, technology, and governance.
• Synthesize qualitative and quantitative data into clear insights and problem statements.
• Strategy & Recommendation Development
• Develop options, hypotheses, and recommendations for operating model adjustments and workflow enhancements.
• Redesign or propose changes to the operating rhythm, including cadences, governance, decision-making forums, and cross-functional touchpoints.
• Translate insights into strategic frameworks and clear narrative storylines.
• Execution & Change Support
• Partner with leaders and teams to implement agreed-upon operating model and rhythm changes.
• Support rollout of new processes, meeting structures, communication norms, and accountability mechanisms.
• Monitor progress, surface risks, and adjust implementation plans as needed.
• Facilitation & Collaboration
• Facilitate workshops, working sessions, and alignment forums to gather input, build consensus, and drive decisions.
• Act as a thought partner to leadership and cross-functional teams, bringing structure and clarity to ambiguous discussions.
• Deliverable Creation
• Produce high-quality presentations, analyses, frameworks, and materials that communicate insights and recommendations clearly and persuasively.
• Create documentation that supports adoption and sustainability of new operating rhythms and processes.

Required Skills & Experience:

• 5–10+ years of experience in management consulting, strategy, operating model design, organizational effectiveness, or related roles.
• Strong analytical and strategic thinking skills with the ability to structure ambiguous problems.
• Excellent communication, facilitation, and storytelling abilities.
• Demonstrated experience running discovery sessions, identifying operational issues, and designing improved operating rhythms.
• High proficiency in creating executive-ready materials (e.g., decks, frameworks, narrative documents).
• Strong stakeholder management and collaboration skills across multiple levels of an organization.
• Ability to work independently, manage deadlines, and drive work forward with minimal oversight.

Preferred Qualifications:

• Experience with organizational design, business process redesign, or enterprise transformation initiatives.
• Background in tech, product, or cross-functional operating models (optional).
• Familiarity with change management practices and adoption strategies.