Medical Services Coordinator

The Medical Services Coordinator is responsible for coordinating and supporting medical appointments for individuals served. The Medical Services Coordinator schedules appointments, communicates with healthcare providers and caregivers, and accompanies individuals to appointments as needed. The Medical Services Coordinator ensures that recommendations, follow-up needs, and changes in treatment are communicated to the appropriate staff and healthcare professionals and also assists with tracking appointments, referrals, lab work, and follow-up care to promote continuity of services and support positive health outcomes. The Medical Services Coordinator is also responsible for safely and accurately administering medications to individuals receiving services in accordance with physician orders, applicable regulations, organizational policies, and the individual's service plan.

Please note: This role requires driving, therefore a "clean driving record" is critical.

Compensation & Benefits:

• Competitive pay starting at $18 per hour
• Health coverage options: medical, dental, vision, disability, life, accident, hospital, critical illness, pet
• Financial benefits: 401(k) with match, retention bonus, early wage access via DailyPay
• Time off & well-being support: generous PTO, paid holidays, employee assistance program& chaplain services, educational assistance, professional development, Calm app access(for you, friends & family)

MINIMUM EDUCATION, TRAINING REQUIREMENTS AND PREREQUISITES

• High school diploma or GED.
• Current certification/authorization to administer medications in accordance with applicable Virginia requirements.
• Successful completion of the required Virginia DBHDS 32-hour Medication Administration course and competency requirements, as applicable to the position.
• Microsoft Office proficiency, typing skills, and good working knowledge of computer applications including word processing, spreadsheet, database and presentation software.
• Ability to read and write English to the degree necessary to create and maintain documentation.
• DSP supervisor orientation or ability to acquire certification prior to serving individuals.
• CPR and First Aid Certification or ability to acquire certification within 30 days of employment.
• Certification in enCircle's Crisis De-escalation/Behavior management or ability to acquire certification within 30 days of employment.
• Valid Drivers' License and proof of insurance.
• Ability to successfully complete HCBS training.
• Knowledge of and ability to comply with state licensing, Medicaid and other agency standards.
• Ability to work assigned work schedule including after hours as needed for ER visits.
• Ability to maintain records, prepare reports and required paperwork according to licensing and agency requirements
• Flexibility to work at sites other than usual work location when circumstances warrant.
• Schedule: Monday-Friday.
• DRIVING SPECIFIC (The following list may or may not be all inclusive at time of posting):
  • Must not have any of the following violations within the last 5 years:
    • Reckless driving, including speeding 20mph or more over the posted speed limit.
    • Driving under the influence/impaired/intoxicated or refusing a blood/breath test.
    • Manslaughter or negligent homicide.
    • Driving after being declared a habitual offender.
    • Driving on a suspended or revoked license
    • Driving a commercial motor vehicle while disqualified, under the influence, with a blood alcohol level of .04 or higher, refusing a blood/breath test, or violating an out-of-service order.
    • Injuring a person while racing - felony.
    • Failure to stop at the scene of a crash where there is injury, death, or property damage of $1000 or more.
    • Emergency vehicle violation - death.
    • Vehicular assault or willful stopping, impeding, or damaging a vehicle.
    • Blocking access to the service facility.
    • Attempting to elude police.
    • Operating an unsafe vehicle.
    • Vulnerable Road User - Death.
  • Must not have any of the following violations within the last 3 years:
    • Passing a stopped school bus.
    • Careless driving.
    • Three or more minor moving violations within the last three years.

SPECIFIC DUTIES AND RESPONSIBILITIES

Essential Functions: May be required to perform any of the following duties:

• Schedule and coordinate routine and specialty medical appointments for individuals served.
• Accompany individuals to medical, dental, vision, therapy, and other healthcare appointments as assigned.
• Review the individual's current health concerns, medications, recent changes, and relevant medical information prior to appointments.
• Communicate with physicians, nurses, pharmacies, therapists, and other healthcare providers regarding appointments and follow-up needs.
• Accurately document information obtained during medical appointments, including diagnoses, recommendations, medication changes, treatment orders, and follow-up instructions.
• Communicate appointment outcomes and healthcare recommendations to the appropriate nursing and group home staff.
• Assist with coordinating referrals, laboratory work, diagnostic testing, and follow-up appointments as ordered by healthcare providers.
• Monitor and follow up on outstanding medical recommendations, referrals, lab results, and scheduled appointments to help ensure continuity of care.
• Assist with obtaining and maintaining copies of medical records, appointment summaries, physician orders, and other healthcare documentation as appropriate.
• Communicate medication changes and new prescriptions to the appropriate nursing and group home staff and pharmacy.
• Assist with resolving pharmacy-related issues, including prescription refills, medication availability, discontinued medications, and clarification of orders through the appropriate healthcare professional.
• Administer prescribed medications accurately and safely in accordance with physician orders, medication administration records, organizational policies, and applicable regulatory requirements.
• Observe individuals for medication effectiveness, side effects, adverse reactions, and changes in condition and report concerns promptly to the appropriate nurse, supervisor, or healthcare provider.
• Follow established procedures for missed, refused, held, or incorrectly administered medications and immediately report medication errors or concerns.
• Safely store, secure, handle, and dispose of medications in accordance with applicable requirements and organizational procedures.
• Complete medication counts and other medication-related responsibilities as assigned.
• Participate in medication reviews, audits, quality assurance activities, and corrective actions as required.
• Follow organizational policies, applicable licensing requirements, and established nursing and healthcare protocols.
• Complete required training and maintain all required certifications and competencies.
• Attend residential treatment team meetings on a bi-weekly basis.
• Respond to Quickmar alerts.
• Assist with hospital admission/discharge duties.
• Be available to work with employees who are newly trained in medication administration who may require additional training.
• Conduct random periodic medication administration observations.
• Ensure there are adequate medical supplies in each home for the care of everyone.
• Perform other duties related to healthcare coordination and support as assigned.

To give equal employment and advancement opportunities to all people, we make employment decisions at enCircle based on each person's performance, qualifications, and abilities. EnCircle does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability status, genetic information, protected veteran status or any other characteristic protected by law.


As part of the Company's EEO commitment, we will also provide reasonable accommodations consistent with applicable law. The Company will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of the job unless doing so would cause significant difficulty or expense - i.e., an undue hardship. Similarly, the Company will also make reasonable accommodations to the known limitations of a person related to pregnancy, childbirth or related medical conditions unless the accommodation would impose an undue hardship.


If you seek an accommodation because of a medical condition or impairment, or related to pregnancy, childbirth, or related medical conditions, please notify Human Resources so we can evaluate your request. Please cooperate with the Company as to any information needed so we can assess your request for an accommodation.


As part of our EEO commitment, the Company will also reasonably accommodate an employee whose sincerely held religious belief, practice or observance conflicts with a work rule or requirement unless doing so would impose more than a de minimis cost or burden.


Please inform Human Resources if you seek an accommodation based on a religious belief. The Company will not take any adverse action or tolerate any retaliation against a person who requests or uses a reasonable accommodation.

Schedule: Monday-Friday.