Field Support Engineer

Job Description

Job Description

Description:

Position Overview

OKSI is seeking a Field Support Engineer to serve as our forward-deployed technical expert on electro-optical, infrared, and autonomous sensor systems. This highly technical, travel-intensive role is designed to support, test, and troubleshoot fielded systems directly alongside customers and program teams. This is not an entry-level or training position.

What You Will Do

Field Deployment & Support

• Travel to customer sites, test ranges, and program locations to install, configure, operate, and maintain sensor, software, and autonomous platform systems
• Conduct pre-deployment checks and prepare field kits, hardware, and software builds for mission readiness

Software & Hardware Troubleshooting

• Diagnose and resolve software-level issues in fielded systems, including embedded software, ATAK-integrated applications, and AI/ML-enabled sensor pipelines
• Diagnose and resolve mechanical, electromechanical, and hardware issues, performing component-level repairs and adjustments in the field

Customer Engagement & Reporting

• Serve as the on-site technical point of contact for customers and government program personnel
• Document field issues and performance outcomes; report findings back to Software and Mechanical Engineering teams

• Bachelor's degree in Mechanical Engineering, Software Engineering, Computer Science, Electrical Engineering, or related technical discipline
• Minimum 4 years of combined software and mechanical engineering experience, including field service, test & evaluation, or military UAS/sensor system roles
• Proficiency in at least one programming language (Python, C++, C, or MATLAB) and CAD tools (SolidWorks, AutoCAD)
• Working knowledge of Linux-based systems and command-line operations
• Ability to obtain a Department of Defense Secret clearance
• Willingness and ability to travel extensively (60–70%), including to austere field conditions

Preferred Qualifications

• Experience supporting defense-related systems, UAS platforms, sensors, or AI-enabled technologies
• Prior experience as a field service engineer or test engineer
• Experience with ATAK plugin architecture/APIs or computer vision/ML model integration
• ITAR/export control experience

Logistics & Travel

• Willingness and ability to travel extensively (60–70%), including to austere field conditions
• Must have a valid drivers license
• May work evenings, nights, weekends, and holidays as business needs dictate

Compensation and Benefits

• $110,000 - $140,000 annually. New hires are typically brought into the organization at a salary between the range minimum and the salary range midpoint depending on qualifications, internal equity, and the budget allocated for this role.
• Medical, dental, vision fully paid by the employer for the employee
• Three weeks vacation
• Automatic company contribution to 401K – 5% of earned wages (no matching required)
• Educational assistance

We are an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by law.

We provide reasonable accommodations for qualified individuals with disabilities in the application and hiring process. The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a "U.S. person" as defined by 22 C.F.R.

This employer participates in E-Verify.