Senior IT Systems Specialist

Full-time

Rocket IT

Senior IT Systems Specialist
Rocket IT Client Services Team - Suwanee, GA - Full Time
At Rocket IT, we empower people through human connections and better IT. We’re driven by a desire to help people thrive, starting with our internal team. We’re looking for an experienced, detail-oriented Senior Systems Specialist who thrives in a fun, fast-paced environment and is enthusiastic about resolving high level technical issues and helping others succeed .
As Senior Systems Specialist, you’ll motivate, encourage, and grow a team of IT professionals, ensuring excellence in client satisfaction and service quality. Because you’re an expert in making things better, you’ll also recommend improvements to our existing strategy, security, and support processes. The ideal Senior Systems Specialist candidate has extensive server-level support experience and expertise in at least one other functional area, such as cloud services, security, and/or networking.
Key Responsibilities
Help people and organizations maximize IT uptime and performance
Provide Tier II/III support for internal systems and client networks
Mentor support staff
Assess a variety of technology problems and resolve in a timely manner
Remote access implementation and support
Manage and troubleshoot Office 365
Document activities, steps to resolution, and process improvements
Qualifications
4-year college degree (IT relevance preferred)
4+ years of IT support experience
3+ years of Windows Server experience
1+ years of Cisco switch experience
Advanced competency in IP network switches, routers, firewalls
Other helpful experience: ConnectWise, Cisco, Amazon Web Services, VMware, SonicWall
Certifications
Senior Systems Specialists must possess one or more of the following industry designations:
Microsoft Azure Solution Architect
Cisco CCNA or CCIE
AWS Solutions Architect Professional
VMWare VCP – Data Virtualization
Have plenty of industry certifications, but not these specific ones? Go ahead and apply! Scholarships may be available for highly qualified candidates with a proven track record of certification achievement.
Company Culture and Benefits
The Rocket IT team is comprised of kind, curious, creative problem-solvers who work and play by our values:
Connect with People - We develop meaningful connections with clients, coworkers, and our community.
Be Passionate Stewards - We help clients use technology to its greatest potential, and we’re good stewards of their trust and resources.
Find a Better Way - We find joy in challenges and celebrate progress and innovation.
Have a Blast!- We love what we do, and we foster an authentic, supportive, and collaborative environment.
We invest in you so that you can invest in your work. Our benefits package prioritizes your wellbeing and includes:
10 PTO days
Paid holidays: 7 observed holidays per year plus 2 floating holidays
Company sponsored health insurance
Long and short-term disability
Simple IRA plan with company match
Self-care reimbursement
Cell phone stipend
Training support and incentives for continued education

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Vacancy posted a month ago

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