TEMPORARY Customer Service Aide - Registration Unit

Temporary Position

This is a temporary position (9 months or less) paying $15.75-$18.50 per hour. Applications will be reviewed as they arrive and this announcement will remain open until filled. Please attach your resume and cover letter for consideration. You are encouraged to apply early.

The mission of the Colorado Department of Natural Resources is to develop, preserve, and enhance the state's natural resources for the benefit and enjoyment of current and future citizens and visitors. In an effort to build diversity and inclusion we welcome applications from people of diverse backgrounds and abilities. Customer service is a key component for every position across state government. We are focused on improving Efficiency (use of resources), Effectiveness (impact of our work), and Elegance (graceful service interactions).

Colorado Parks and Wildlife (CPW) mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.

Description of Job

This position works primarily in a customer-service capacity on a daily basis assisting customers either in-person or over the phone. Duties include but are not limited to:

• Process boat, snowmobile, and off-highway vehicle registration applications from customers and/or internal and external agents utilizing data entry software.
• Sell park passes, permits, fishing licenses and other various passes or licenses.
• Collect revenue and operate a POS system.
• Provide registration and park information to customers over the counter or over the phone.
• Other duties as assigned.
• Work hours are Monday-Friday from 8am-5pm except for Holidays

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Requirements:

• Requires prior work experience in a customer-service setting (at least one year is preferred). Must be at least 18 years of age.
• Must have a valid drivers' license or reliable transportation.
• Previous experience handling money and working with the public is preferred.
• Previous experience with Word or Excel is helpful.
• Must be able to successfully pass a background screening.
• Ability to work with little supervision and work well within a team.
• Possess strong interpersonal communication skills to deliver excellent customer service and telephone skills.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at View email address on click.appcast.io.