Relationship Manager

Responsibilities Manage a portfolio of clients (based on experience level) and act as the primary point of contact, ensuring high-quality service delivery and client satisfaction. Ensure that clients receive the services they have purchased and that those services are delivered in a manner that meets and exceeds the clients’ expectations. Coordinate all major client activities and services by engaging with the client, with Computershare operational units and the entire organization as needed. In collaboration with the Sales team, coordinate cross sells or up sells by introducing clients to additional Computershare products and services. Build strong, professional relationships with assigned clients. Act as a trusted advisor and primary point of contact for clients. Support client requests, special projects, issue resolution, and transaction management. Ensure accurate and timely execution of client service requests. Respond promptly to client inquiries and maintain high service standards. Maintain knowledge of company products, services, and systems; communicate updates to clients. Resolve client issues and coordinate with internal teams for timely closure. Stay updated on industry and regulatory changes and advise clients accordingly. Identify cross-sell and upsell opportunities in partnership with Sales and Product teams. Maintain accurate client data and records in internal systems. Lead client business reviews and support strategic planning for key accounts. Manage invoicing, funding, and financial accuracy to minimize risk exposure. Serve as the main contact for shareholder/stockholder meetings and related activities. Support contract renewals in coordination with Finance, Legal, and Sales. Monitor revenue vs. forecast and ensure timely collections. Facilitate communication between clients and internal teams to drive service improvements. Participate in training sessions and ongoing professional development. Perform additional responsibilities as required. Requirements Broad understanding of technical, industry, product, and client areas, developed through training and experience. Prior client-facing experience preferred. Good understanding of team dynamics and how collective efforts drive business outcomes. Strong knowledge of products and services to support client growth and relationship development. Ability to manage and strengthen client relationships without direct people management. Contributes to client initiatives and continuous improvement projects. Strong attention to detail and analytical skills. Resolves issues by applying business, technical, and product knowledge within established policies and procedures. Excellent communication skills to handle a range of client queries from basic to complex. Demonstrates professionalism, tact, and diplomacy, and collaborates effectively across teams. Bachelor’s degree with 2+ years of relevant experience, or an equivalent combination. Preferred: experience in account or project management. #J-18808-Ljbffr