Operations Specialist

Working remotely on a full-time basis, the Operations Specialist will monitor urgent communications, manage after-hours calls, and ensure operational accuracy while providing exceptional customer service. Key responsibilities: Monitor and respond to urgent emails and calls during non-business hours, resolving issues and coordinating follow-up with Department Managers Build and maintain relationships with clients and vendors, demonstrating professionalism and a proactive approach to solutions Process and distribute transcripts accurately, ensuring compliance with company standards and maintaining up-to-date records Required qualifications: Bachelor's degree preferred or a minimum of three years of experience in a customer service-focused environment Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams Demonstrated analytical thinking and strong problem-solving capabilities Ability to learn and apply processes across multiple departments effectively Prior remote work experience is strongly preferred