Service Tech Field

Field Service Technician

The Field Service Technician will troubleshoot, repair and perform scheduled maintenance on fuel powered (I.C.) and electric forklifts as well as other related material handling equipment based on customer needs and requirements in the field.

Perform repairs on forklifts and various types of industrial equipment on-site at customer locations. Work with the Service Coordinator and respond to service calls. Communicate with the customer contact and their staff to provide their forklift and material handling needs. Responsible for identifying larger jobs and communicating with the customer and the office staff to handle these repairs and rental needs.

Troubleshoot and perform basic to complex repairs of forklifts

Perform thorough forklift inspections to identify any repairs that are needed. Write down and report all findings of potential or additional repairs necessary on every work order

Consult with customers in regard to needed repairs or additional maintenance items that are needed

Must follow all safety procedure and safely operate power tools, lifts, hoists, etc.

The ability to understand the necessary service and training manuals, including the ability to interpret schematics and effectively use electrical diagnostic instruments

Keep pace with industry innovations in order to make sound recommendations to customers

Must be self-motivated and organized. Manage billable time and work in process efficiently

Paperwork and documentation must be neat, clean, legible and organized

Effectively communicate with customers, co-workers and management

Clear penmanship and ability to record accurate information

Must have excellent driving record

Upkeep and safe operation of service vehicle. Manage truck stock and order parts needed for jobs through the parts department

Must be able to lift up to 75 lbs. (and occasionally in excess of 75 lbs.)

Must have basic computer skills

Attend training classes and online courses as required

2-3 years of relevant experience

High School Diploma/GED

Must have the physical stamina to perform continuously with full body motion for climbing, reaching, pushing, lifting and reaching, etc. Work is performed in a maintenance environment with potential exposure to moving mechanical parts, dust, fumes, chemicals, or solvents which require knowledge of proper safety procedures. Work is performed at customer locations, including manufacturing, warehouses, and cold storage facilities and in other (sometimes) difficult or outdoor environments. May include working in our shop area.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, ("TMHS"). TMHS reserves the right to amend or change responsibilities to meet business and organizational needs as necessary.

Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace