Office Assistant

Job Opportunity at SSM Health Dean Medical Group Madison North High Point

It's more than a career, it's a calling.

Worker Type: PRN

Job Highlights:

Join a team where your work matters - every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

This Office Assistant role is a vital part of the Urgent Care team, serving as the communication hub between patients, providers, clinical staff, imaging, lab services, and other departments to help ensure efficient patient care. In a typical day, this person multitasks across scheduling appointments, answering phones, maintaining records, coordinating patient needs, and supporting office operations while prioritizing competing demands in a fast-paced environment. The role offers a high level of variety and flexibility, making it an excellent fit for someone who enjoys staying organized, communicating with a wide range of people, and helping keep the clinic running smoothly.

Department: Urgent Care

Location: SSM Health Urgent Care

752 N. High Point Road, Madison, WI 53717

Schedule: PRN (pick up shifts based on department needs)

Clinic Hours: Monday-Friday 7am-7pm, Sat/Sun 8am-4pm (open 365 days/year)

Job Summary:

Supports clinic, department or program in an administrative capacity.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Performs duties under supervision, within well established guidelines and practical knowledge gained from experience.
• Greets patients or visitors, answers/screens/routes telephone calls, files, distributes mail and performs other general clerical duties.
• May provide assistance with programs/software for Providers. May assemble and maintain patient charts.
• Responsible for making copies, answering phones, making appointments, and maintaining records.
• May be responsible for maintaining office inventory including ordering supplies. Ensures that office equipment is in good working order and requests repairs or maintenance as needed.
• Communicates with patients, families, physicians and other healthcare team members about patient care according to protocol.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• One year experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.