Patient Access Representative

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Position Summary:
Under general supervision, responsibilities include being accountable to ensure a smooth timely registration/admission process. Expectations include the ability to perform tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities

1. Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
2. Greet customers promptly with a warm and friendly reception.
3. Collects, documents, scans all required demographic and financial information.
4. Direct patients to appropriate setting, explaining, and apologizing for any delays.
5. Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
6. Estimates and collects copays, deductibles, and other patient financial obligations.
7. Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
8. Applies recurring visit processing according to protocol.
9. May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
10. Registration, Financial Clearance, Insurance Verification, Cashier, Scheduling, Charge Entry and Financial Counseling responsibilities are identified in the specific assignment sheet for a Patient Access Representative.
11. Performs duties otherwise assigned by Management.

Qualifications:

• Patient Access Representative

Required:

• High school diploma or equivalent
• One (1) year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred.
• Medical terminology preferred.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.

Additional Information

• Schedule: Full-time
• Daily Work Times: 5:00a-3:30p; 7a-5:30p
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.