SURGERY SCHEDULER

Surgery Scheduler

Peoria Office - Peoria, IL 61615

Overview

Salary Range $20.27 - $31.01 Hourly

Description

Who we are looking for:

People who are passionate about the care of our patients. We are looking for individuals who want to be part of a medical team that puts our patients first and works well with a team of professionals. Someone who wants a successful career in the eye care profession where your efforts make a difference. We want people who are tech-savvy, enthusiastic, cares about others, and wants to work in a fast paced and fun environment.

Benefits

We have an excellent benefit package (some benefits are dependent on full time or part time status) including:

• Paid time off
• Paid holidays
• Insurance - health, dental, group term life, and short-term disability
• Uniform allowance
• Jury duty pay
• Traditional and Roth 401k with match
• Profit sharing contribution
• Awards program
• Continued education & advanced training opportunities
• Employee discounts

This is a 40 hour per week position.

Work hours are somewhere between 7 am and 5:30 pm dependent on the position and patient needs. Some positions may work on a Saturday rotation with hours between 7 am and 12 pm.

This position may require traveling to all of our locations.

An Equal Opportunity Employer, Including Disability.

Responsibilities

The Surgery Scheduler is responsible for coordinating all aspects of hospital surgeries, office procedures, and outside referrals/testing. This role plays a key part in supporting patients and their families throughout the entire procedure process by providing detailed instructions, ensuring pre-op and post-op education, and facilitating communication between the patient and healthcare teams. The Surgery Scheduler will also manage a high volume of incoming calls, ensuring timely return of voicemails while maintaining professionalism and a customer-service-oriented attitude. This role involves working closely with patients to ensure all necessary documentation, consents, prescriptions, and pre-operative appointments are scheduled and communicated effectively.

Education & Experience

• High school diploma or GED equivalent required.
• Previous experience in healthcare, clinical services, or patient scheduling setting preferred.
• Excellent customer service skills demonstrated through prior work experience.
• Strong verbal and written communication skills, with the ability to communicate effectively with patients, families, physicians, staff, and management.
• Experience with Electronic Medical Record (EMR/EHR) systems preferred.
• Basic proficiency in Microsoft applications, including Word and Excel preferred.

Essential Skills and Abilities

• Ability to communicate effectively with patients, families, staff, management, physicians, referring providers, and co-managing doctors.
• Maintains a professional, respectful, friendly, and customer-focused demeanor at all times.
• Ability to work independently while collaborating effectively as part of a team.
• Excellent time management, organizational, and prioritization skills in a fast-paced environment with multiple competing demands.
• Strong attention to detail and ability to accurately manage patient information, documentation, orders, referrals, and follow-up.
• Ability to take responsibility for personal actions and demonstrate accountability for assigned responsibilities.
• Commitment to quality, excellence, patient safety, and continuous improvement.
• Knowledge of ophthalmic conditions, treatments, surgeries, procedures, and related terminology preferred.
• Ability to provide clear and accurate written and verbal instructions to patients.
• Ability to recognize and appropriately communicate patient concerns or issues requiring physician or management attention.
• Ability to maintain confidentiality and handle sensitive patient and organizational information appropriately.
• Positive representation of the organization's mission, vision, and values.