Senior Quality Assurance Advisor

Position Summary:

The position of Senior Quality Assurance (QA) Advisor is responsible for developing, implementing, documenting and sustaining quality assurance programs and reporting to ensure existing and emerging risks associated with business activities are effectively identified, measured, monitored and controlled. Working in conjunction with management and internal business areas, this position is the subject matter expert for everything the Quality Assurance team develops, implements and produces. Ensures quality standards are established in accordance with internal practices, risk and compliance policies and procedures, and regulatory requirements. This position will also maintain a superior level of quality service standards set by the organization.

Minimum Qualifications (Education, Experience, Skills)

• Bachelor’s Degree in Business Administration or related field, or equivalent education or work experience.
• Five years of quality assurance, operations or process experience in a lending department.
• Minimum of one year related experience in a role that has demonstrated leadership abilities.
• Subject matter expertise experience in a financial services environment.
• Strong organizational and time management skills.
• Demonstrated advanced experience analyzing data, identifying trends, and recommending solutions.
• Ability to work effectively under pressure and with heavy workloads.
• Advanced knowledge of Federal and State regulations
• Competence, knowledge, and understanding of credit union policies and procedures.
• Professional and effective interaction, verbal and written communication skills.
• LoansPQ and/or Symitar experience desirable.

Essential Duties and Responsibilities

• Uses subject matter expertise to provide guidance in the design, assessment, implementation and/or administration of moderate to complex quality assurance programs, reporting, practices and policies.
• Verifies data input in system of record and certifies accuracy of disclosures, in accordance with regulatory and credit union requirements.
• Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
• Develops, creates and administers quality assurance programs and communicates quality program decisions.
• Prioritizes and delegates workload to adhere to service level agreements and regulatory timeframes.
• Proactively maintains effective communication with Consumer Lending areas to include management regarding status of audits.
• Proficient at performing root cause analysis on business error trends and provides recommendations.
• Briefs key stakeholders and management on quality assurance review results, trends, studies, and initiatives.
• Provides team support for questions and ensures training is adequately delivered to employees according to loan policy and guidelines.
• Keep current with knowledge of the credit union’s lending updates, criteria, guidelines, procedures, policies and processes.
• Ensures audit documentation and test plans are complete and accurate according to credit union policy requirements, lending guidelines and applicable regulations.
• Participate in AML/BSA compliance training as assigned. Adhere to Credit Union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

Other Duties and Responsibilities

• Perform other duties as assigned.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.