Lead Product Manager, AI Platform

Lead Product Manager (AI Platform)

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end Guest experience for all technology & digitally led initiatives across Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business, as well as AI-related innovation.

This role sits within the AI Center of Excellence (COE) inside DX Tech & Digital, focused on building and scaling the internal AI Platform that powers next-generation intelligent solutions across Disney Experiences.

As a Lead Product Manager (AI Platform), you will report into the Senior Manager, AI Platform, and serve as the senior technical IC inside a Product Engineering pod focused on translating internal stakeholder needs into shipped AI capabilities on the platform stack. You will own the path from initial stakeholder conversation through working system — scoping, building, evaluating, and graduating or retiring AI work end-to-end — and will set the technical direction for how the team prototypes and ships. You will operate independently of the standard sprint cycle; work directly with internal stakeholders without a PM intermediary, and influence adjacent engineers and PMs without managing them. This role is an individual contributor; mentorship of adjacent engineers and PMs is expected, but no direct reports.

What You'll Do

• Take internal stakeholder asks from initial conversation to shipped AI capability: owning discovery, scoping, design, build, and rollout end-to-end, without waiting for requirements to be handed down.
• Build AI-native workflows on the internal AI Platform stack: prompts, agents, retrieval pipelines, evaluation harnesses, and the integrations that make them useful.
• Drive technical direction for the Product Engineering pod within the AI Platform team: setting prototyping standards, evaluation patterns, and shared tooling that the rest of the team builds on.
• Operate independently of the standard sprint cycle; make product and architecture decisions in a low-structure environment, knowing when to cut scope, when to ship, and when to ask for input.
• Share work-in-progress at 70% complete to gather stakeholder feedback and iterate, rather than holding work until it's polished.
• Instrument prototypes with eval frameworks to know whether a capability is earning its place; graduate, harden, or retire work deliberately based on what the data shows.
• Build prototypes, demos, and mockups that demonstrate AI capability to stakeholders, validate emerging platform patterns, and serve as reference implementations to future work.
• Mentor adjacent engineers and PMs on AI prototyping and outcome-driven development; serve as the point of escalation for prototype-stage work across the team.
• Influence cross-team alignment with platform engineers, AI ops, security and compliance partners, and PMs, driving outcomes through influence rather than authority.
• Communicate technical tradeoffs and recommendations to senior stakeholders, connecting platform capability to measurable business outcomes.

Basic Qualifications

• Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent years of work experience.
• 7+ years of combined experience across software engineering and product roles in technical or AI-platform contexts.
• Production experience with LLM-powered applications, including advanced prompt engineering, agent frameworks, evaluation pipelines, and retrieval-augmented generation.
• Hands-on technical capability sufficient to scope, build, and ship a working prototype end-to-end – comfortable in Python and modern AI tooling, able to operate without engineering or PM handoff.
• Demonstrated experience taking ambiguous stakeholder asks and returning working systems, comfortable talking to users directly, without waiting for a product manager to define requirements.
• Demonstrated history of taking products or capabilities from 0 → 1 inside an enterprise or platform environment, with measurable adoption outcomes.
• Hands-on production experience with at least one LLM gateway (LiteLLM, OpenRouter, Bedrock, or equivalent), one workflow or agent runtime (n8n, LangGraph, Temporal, or equivalent), and one evaluation or observability framework (Arize, Phoenix, Langfuse, or equivalent).
• Demonstrated judgment in scope, speed, and quality tradeoffs: knowing when to ship at 70% to learn fast, when to harden, and when to retire work that isn't paying off.
• Track record of driving cross-team outcomes through influence without direct authority: coordinating with PMs, platform engineers, and adjacent engineering teams.
• Excellent communication skills, including the ability to translate AI capability into business outcomes for senior stakeholders.

Preferred Qualifications

• Background as a forward-deployed engineer, applied AI engineer, or product-minded engineer in an AI-native company or AI platform context.
• Direct production experience with MCP (Model Context Protocol), OpenWebUI, n8n, LiteLLM or similar tools within this space.
• History shipping deliberately scrappy prototypes for stakeholder learning, with the judgment to distinguish prototype scale from production scale.
• Familiarity with enterprise security, compliance, and governance patterns for AI systems.
• Experience instrumenting AI products with eval frameworks and AI observability tooling.
• Background partnering with non-technical senior leaders to decompose business problems into shipped AI capabilities.

The hiring range for this position in Orlando, FL $148,300 to $198,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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