Dispatcher

About Project Resources Group (PRG)

As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:

• Back Office Processing
• Technical Support
• Network Infrastructure
• Engineering & Design
• Project and Program Management
• Outside Plant Damage Cost Recovery Services

With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.

Project Resources Group (PRG) is currently searching for a Dispatcher for our tech ops team in Salt Lake City, Utah . This role will oversee the scheduling and coordination of our technical repair and maintenance teams. We are searching for a candidate with superior communication skills, advanced organizational capabilities, and the ability to efficiently manage multiple operational tasks in a high-pressure environment.

Responsibilities

• Technician Deployment: Strategically schedule and dispatch technicians to service calls, optimizing resource allocation based on customer requirements and technician availability. Ensure seamless routing to maximize efficiency and response times.
• Operational Oversight: Continuously monitor and coordinate the activities of the repair and maintenance teams, implementing adjustments to workflows and schedules to meet dynamic service demands.
• Communications Management: Serve as the pivotal communication link between technicians, customers, and upper management, ensuring all parties are informed of updates, delays, and resolutions.
• Data Management: Maintain rigorous records of service calls, technician deployments, and job outcomes. Ensure data integrity and accessibility for operational analysis and reporting.
• Regulatory Compliance: Uphold strict adherence to company policies and industry regulations, ensuring all operations are conducted within legal and ethical standards.
• Customer Relations: Deliver exemplary customer service by swiftly addressing inquiries and effectively resolving any issues, thereby maintaining high customer satisfaction levels.
• Advanced System Use: Utilize sophisticated dispatch software and technology to enhance operational efficiency and provide real-time updates on service statuses.
• Other related duties as assigned.

Minimum Qualifications

• High school diploma or equivalent; further education in logistics, operations management, or related field preferred.
• Demonstrable experience in a dispatch role, ideally within a technical repair or maintenance context.
• Exceptional communication and interpersonal skills, with a proficiency in technical language pertinent to operational logistics.
• High-level organizational and multitasking skills, capable of managing multiple priorities in a time-sensitive environment.
• Advanced proficiency in dispatch and operational management software.
• Knowledge of technical repair and maintenance protocols and best practices.
• Ability to remain composed and effective under pressure.
• Must be available to work the following schedule: Wednesday through Saturday from 10:30a to 8:30p. This schedule will change during daylight savings time to 9:30a to 7:30p.

Compensation & Benefits

We offer competitive compensation ($25 to $30 per hour ) along with a comprehensive benefits package, including:
• Medical, dental, and vision coverage for employees and dependents.
• 401(k) retirement plan, with company match after one (1) year.
• Short-term disability coverage after one (1) year.
• Paid time off and holidays.
• Additional perks such as company-paid life insurance and other supplemental insurances are available.

#INDCC

The pay range for this role is:

25 - 30 USD per hour (Salt Lake City, UT)