Manager, Performance, COO Office

We are currently seeking a high calibre professional to join our team as a (Manager, Performance, COO Office) In this role you will: Strategy Planning and Change Execution – support strategy planning and change management, either internally or externally driven, on a continuous improvement basis Service Performance Management – supporting with managing any “services” delivered to business, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of those “services” Governance & Documentation – provide support in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management People agenda – support development and execution of people engagement plan for GCOO and wider Macau teams Continue to improve the oversight and governance of third-party management to enable more forward-looking governance environment as well as support the ongoing management of third-party engagements External engagement – including planning and executing CSR calendar, and supporting industry association’s activities Ad hoc initiatives/ requests from time to time in support of CEO/ COO/ Performance team. To be successful you will need: Extensive experience in banking/ financial services, preferably in a global organization Educated to graduate degree level in business management related field or associated relevant business experience Knowledge with proven experience preferred in financial budgeting, strategic planning, communication, and people management processes Proven project management experience with an ability to influence senior stakeholders Previous background of working in a matrix organization structure; ability to persuade individuals at different levels Strong data analytics skills is an advantage Good verbal and written communications skills required in English; other language abilities are advantageous Good application of MS Office, with sound knowledge in MS Excel, MS PowerPoint; Additional data management skills such as excel VBA or programming capability will be preferred. You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. #J-18808-Ljbffr Socket.dev