Career Navigator

Career Navigator

Genesys Works is seeking an enthusiastic Career Navigator who can coach, motivate, and mentor program alumni as they transition from high school into college and the workforce. This role supports young professionals in developing workplace skills, navigating academic responsibilities, and building confidence as they pursue long-term career goals. The Career Navigator brings strong professional judgment, organizational skills, and the confidence to build and manage relationships with corporate partners who host our interns. This position is responsible for supporting the Genesys Works career development model with alumni, monitoring workplace performance, and collaborating with supervisors to ensure a high-quality internship experience. The ideal candidate demonstrates heart, humor, and a deep commitment to youth development and workforce equity. We are seeking a Career Navigator to join our team starting in April 2026.

Genesys Works is a nonprofit organization that trains and employs high school seniors to perform professional services for major corporations. Our mission is to provide pathways to career success for high school students in underserved communities through skills training, meaningful work experiences, and impactful relationships.

Position Description

The Career Navigator is responsible for implementing the Genesys Works NYC post-high school (Alumni) program, supporting GWNYC alumni in their post-secondary plans.

The Career Navigator will lead, motivate, supervise, and mentor college age interns and program participants to ensure their growth and consistent performance as they persist in college and/or work towards earning a post-secondary credential.

At the direction of the Alumni Manager, this position will ensure alumni success in the workplace and in college, supporting their growth, and addressing challenges.

Key Responsibilities

• Provide 1:1 mentorship and ongoing support to alumni across college and career pathways.
• Support alumni with financial aid questions, including annual FAFSA and TAP completion.
• Provide college and career coaching, including job search support, resume and cover letter updates, and job recommendation letters and references.
• Support alumni engagement efforts, including workshops, networking events, college internship placement, and, where applicable, the conversion of college internships into high school internship opportunities.
• Conduct outreach to ensure completion of annual alumni and program surveys and academic release forms.
• Support alumni interns during the period of their internship, providing workplace development coaching.
• Work one-on-one with interns to develop trusting relationships through mentoring and encouragement, facilitating long-term individual and program success.
• Manage relationships with corporate client supervisors related to the cohort of interns to ensure high quality service and that any supervisor or intern issues in the workplace are dealt with effectively and quickly.
• Ensure that all program data is accurately and timely input into Salesforce.
• Maintain metrics and intern benchmarks throughout the program to measure and assure intern success in the workplace and in developing a path to post-secondary and career success.
• Actively monitor intern performance in the workplace and deliver evaluations based on overall performance.
• Provide guidance to interns to support a successful balance of school, work, and life during the internship.
• With Alumni Manager, plan and execute components of alumni engagement efforts.

Qualifications

We seek candidates who believe deeply in our organization's mission, who thrive in an entrepreneurial and dynamic work environment, who have a passion for collaboration and teamwork, and who demonstrate a record of achievement in previous activities.

Qualified candidates will possess:

• Based in NYC;
• Effective oral and written communication skills;
• Professional demeanor with at least 3+ years' professional work experience in business, education, or workforce development, including demonstrated experience working with youth in underserved communities;
• Strong presence and leadership in instructional or group setting;
• Ability to work independently while simultaneously maintaining a team focus;
• Strong sense of accountability for both student achievement and personal development;
• Ability to problem-solve and manage complex student situations;
• Ability to relate to and work with diverse populations in a variety of settings;
• Technically proficient with computers and productivity software (MS Office, Salesforce, Canva);
• Ability to work a flexible schedule, including some evenings and occasional weekends;
• College degree a plus (any major) but not required; relevant experience strongly valued;
• Bilingual in English and Spanish (preferred).

Core Competencies

By fulfilling these core competencies, the Career Navigator serves as a role model for students and staff.

Action-Oriented

Enjoys working hard; is action-oriented and full of energy for the things they see as challenging; not fearful of acting; seizes more opportunities than others.

Caring about Direct Reports (i.e. Students)

Interested in the work and non-work lives of direct reports; asks about their plans, problems, and desires; knows about their concerns and questions; is available for listening to personal problems; monitors workloads and appreciates extra effort.

Composure

Remains cool and calm under pressure; does not become easily defensive or irritated when times are tough; is considered professionally mature; can be counted on to hold things together during tough times; appropriately manages stress; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Dealing w/Ambiguity

Effectively copes with change; can comfortably shift gears; when necessary, can decide and act without having the total picture; handles risk and uncertainty with ease.

Interpersonal Savvy

Relates well to all kinds of people up, down, and sideways, both internal and external to the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.

Managing Diversity

Manages all people equitably; deals effectively with all races, nationalities, disabilities, religions, ages, and genders; supports equal and fair treatment and opportunity for all.

Motivating Others

Creates a climate in which people want to do their best; seeks to get the best from others; makes each individual feel their work is important; is someone people like working with.

Perseverance

Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the fact of resistance or setbacks.

Presentation Skills

Effectively presents information in a variety of settings (1:1, small and large groups with peers, direct reports, or bosses); commands attention and can manage group processes during the presentation.

Problem-Solving

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at analysis; looks beyond the obvious and doesn't stop at the first answer.

Time Management

Uses their time effectively and efficiently; values time of self and others; concentrates their efforts on the most important priorities; gets done more in less time than others; can attend to a broad range of activities.

Physical Requirements

Including, but not limited to standing and sitting for long periods of time; speaking loudly and clearly; seeing and hearing both near and far away; and reaching, stooping, kneeling, and fine-finger and hand manipulation in use of a computer, chalkboard, dry erase board, or projector. Employees are required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading. Employee may be required to walk for long distances at partner schools, corporations, or other relevant sites. Most work environments are climate-controlled, open space floor plans. Requests for reasonable accommodation should be sent to National Human Resources.

Compensation

In our quest to be a nonprofit employer of choice, we offer:

• Competitive compensation commensurate with experience and qualifications
• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• Generous time off to include vacation, wellness, and (10) company paid holidays
• 403(b) retirement savings plan with company match
• Transportation allowance
• Flexible work arrangements
• Fun company-sponsored events and celebrations to honor our students and staff

Our Commitment to People

Genesys Works is an equal opportunity employer who is committed to fostering an equitable, inclusive, and respectful workplace where all individuals feel valued and empowered. It starts with our talented candidates. We celebrate diversity in all its forms and seek to