Patient Navigator

Overview At Aizer Health, we are a Federally Qualified Community Health Center dedicated to delivering transformative, patient-centered care. Our rapidly growing Center offers a full spectrum of services including Internal Medicine, Pediatrics, Acute Care, Dentistry, Optometry, Women’s Health, Rehabilitation, Behavioral Health, and select specialty services. We emphasize a relationship-based approach that caters to the whole person and empower our community through holistic, high-quality care. Responsibilities Patient Reception & Check-In – Warmly greet patients, verify identification, update visit status in eClinicalWorks, update insurance and paperwork, and set status to green. Patient Flow Management – Direct patients to the appropriate department, proactively monitor wait times, communicate with clinical staff, and resolve flow disruptions. Kiosk & Technology Oversight – Maintain self‑service check‑in kiosks, assist patients with navigation, troubleshoot technical issues, and report recurring problems to IT or operations. Lobby Experience & Environmental Oversight – Keep the reception area clean, organized, and welcoming; restock literature and sanitizing stations. Patient Communication – Respond to patient questions in a professional, clear, and compassionate manner; provide accurate information about wait times, appointment procedures, and directions. Provider & Staff Collaboration – Coordinate patient movement with medical assistants, nurses, and providers; serve as a liaison between the front desk and clinical teams to promote efficiency and teamwork. Minimum Qualifications Personable – Friendly, approachable, and anticipates patient needs. Organized – Manage multiple tasks and maintain workflow accuracy. Tech‑Savvy – Comfortable with electronic health systems and kiosk management. Calm Under Pressure – Maintain composure in a fast‑paced environment and ensure patients feel supported. Team‑Oriented – Work collaboratively to create a positive patient experience. Preferred Qualifications Prior experience in healthcare, front desk, or customer service preferred. Pay and Benefits $20 per hour, commensurate with experience. Medical, Dental, and Vision Insurance. Generous Paid Time Off and Sick Time. 8 Paid Holidays. 403(b) Retirement Plan. Short‑term and Long‑term disability. Life/Accidental Death and Dismemberment Insurance. #J-18808-Ljbffr Aizer Health