PATIENT NAVIGATOR

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life and advocates for underserved and vulnerable populations. Position Summary We're looking for a committed, professional full-time Patient Navigator for our Manhattan location. The ideal candidate is personable, works well with a diverse population, communicates effectively with medical providers and support staff, and has good attention to detail. The Patient Navigator provides field-based case management services to patients enrolled in the HIV care coordination program and is the main point of contact for the patient. The Patient Navigator builds strong relationships with HIV-positive patients to help them connect and stay engaged in prevention and treatment services, removes barriers to care, and helps them navigate the health care system while promoting their health. Job Responsibilities Provide direct services to persons living with HIV/AIDS under the supervision of a Care Coordinator. Carry out tasks needed to execute medical and support service plans, including accompanying patients to appointments when required, providing coaching, delivering monthly or weekly health education encounters, performing entitlements reassessment, and coordinating logistics for plan adherence reminders, transportation, and childcare arrangements. Perform field-based tasks: observe and record patient self-administration of ARVs, assess for and report any ARV-related side effects, and deliver services in the home, CBO, work, or any other convenient location for people living with HIV/AIDS. Maintain client-related records and other required documentation according to the protocols and standards of Apicha’s Department of Support Services. Work as part of the unit on quality assurance and continuous quality improvement (CQI) tasks. Represent the agency at various venues to promote agency services. Other activities as assigned. Qualifications Associate’s degree in human services or social work and at least 12 months of experience in patient navigation or a similar field. Consideration of certification as a peer worker by the NYS AIDS Institute Peer Certification, case management certification by the CUCS, or at least 90 hours of documented training equivalent to those required by the NYS Peer Worker. Strong socio-cultural identification with the target population or experience working with the target population. Fluency in one or more Asian languages preferred. Excellent written and verbal communication skills in English required. Ability to communicate well with medical providers and support staff. Ability to work well with diverse populations. Ability to handle multiple tasks in a stressful environment. Ability to work within the organizational structure. Ability to work flexible hours, including some evenings and weekends. Ability to use common office software (Word, Excel, PowerPoint); familiarity with eSHARE preferred. Benefits At Apicha, we believe that serving the needs of our staff is as important as serving the needs of underserved people in New York City. We are proud to offer our team members a competitive employee benefits package that includes 12 paid holidays, vacation and sick leave, health insurance coverage, a flexible spending account, life insurance, an employee assistance program, and more. #J-18808-Ljbffr Apicha Community Health Center