Dental Receptionist - Bilingual

Job Description

Job Description

Job Summary:

The Dental Receptionist is the first point of contact for dental patients and the community. This position is responsible for general receptionist duties, completing financial assessments, and preparation of patient charts.

Supervisory Responsibilities:

None. 

Duties/Responsibilities:

1. Performs general receptionist duties including greeting patients, answering the telephone and channeling calls, taking messages, scheduling appointments, contacting patients, and documenting/scanning information into patient’s charts.
2. Assesses patient fees based on treatment plans, receives payments, issues receipts, and maintains daily payment journals/cash drawers. 
3. Maintains and prepares patient charts, to include insurance information and pre-authorizations and assigns patients to an assistant/dentist and notifies them when the patient is ready to be seen.
4. Utilizes and maintains an organized office operation that includes the use of Dentrix, NextGen and various insurance portals to check eligibility, benefits, and submit pre-authorizations for treatment. 
5. Provides other office assistance as needed including designing forms, preparing reports, as well as assisting CSR staff in checking in medical/behavioral health patients as needed/time allows.
6. Translates or assigns staff to translate for patients when needed in both verbal and written materials.
7. Performs other duties as assigned.

Knowledge, Skills, and Abilities: 

• Ability to efficiently carry out Midtown Health’s Center mission statement and comply with its policies and procedures. 
• Ability to establish and maintain effective working relationships with patients, co-workers, and the public and to be able to demonstrate cultural awareness and sensitivity.
• Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA regulations.
• Ability to comply with all occupational safety and health standards and all rules, regulations, and orders issued under the Occupational Safety and Health Act (OSHA).
• Ability to utilize critical thinking and problem solving skills to address clinic’s needs.
• Ability to interpret oral and written instructions and do appropriate follow-up.
• Ability to work independently and as a team member.
• Must have exceptional time management and organizational skills.
• Ability to constructively participate in quality improvement efforts.
• Ability to actively participate in marketing and outreach activities when requested and emergency response events when required.
• Bilingual (English/Spanish) verbal and written skills highly desired.
• Proficient in Microsoft Office applications and data base application.
• Ability to operate standard office equipment including, but not limited to computers, printers, copiers, scanner, calculators, facsimile machines, and telephone systems.
• Ability to run a multi-line telephone system.
• Must have a general knowledge of medical terms.
• Ability to learn electronic health record system.
• Must understand the differences between and among self-pay patients, insurance patients, Medicare patients, workers’ compensation patients, and occupational medicine patients. 
• Must have excellent customer service skills.

Education and Experience, Licensure and Certification:

• High School diploma/GED preferred.
• Associates degree in Administrative Medical Assistant preferred.
• Experience in a dental office preferred.
• Must have a valid driver’s license and the ability to utilize own transportation for work purposes.

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting or standing for extended periods of time. 
• Must have the ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. 
• Requires frequent bending, stooping, or stretching.
• Ability to reach by extending hand(s) and arm(s) in any direction.
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
• Vision and hearing within normal parameters to perform job requirements.

Working Conditions/Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work varied and extended hour scheduling as requested including early mornings, evenings, and occasional weekends.
• Ability to work in a smoke-free and drug-free work environment.
• Position may be located in a busy, open office area and may be faced with interruptions.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

EEO Statement: 

Midtown Health Center is an equal opportunity employee and will consider all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran.