Customer Service Coordinator

Job Title

Pay Range: $28.50hr - $33.50hr

Requirements/Must Have

• A Bachelor’s degree or equivalent experience.
• Proficiency in software applications such as Microsoft Outlook, Word, and Excel.
• Knowledge of SAP is preferred but not required.
• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences.
• Ability to support complex projects and determine the critical path to improve timely performance is essential.
• The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues.
• Strong organizational and time management skills with exceptional attention to detail is required.
• The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity.
• Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
• Customer facing experience is preferred.
• Knowledge of SAP a plus but not required.
• You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook).
• LEAN/6 Sigma methodology a plus but not required.
• Experience or knowledge of Healthineers business in the United States preferred.

Responsibilities

• Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
• Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
• Owning customer communications E2E for all service events.
• Navigating complex discussions with customers when scheduling appointments.
• Management and application of prioritization logic that aligns with customer commitments.
• Owning the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.
• Manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
• Ability to utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.