Customer Service Lead

Job Description

Job Description

Oversee the front-end operations of the garden center, including supervising the cashier team and ensuring excellent customer service. To ensure smooth daily operations at the register area, handle customer concerns, coordinate cashier schedules, and maintain a friendly, organized checkout experience.

Key Responsibilities:

• Team Leadership:

• Supervise, train, and support all cashiers and front-end customer service staff.

• Schedule cashier lunches and ensure adequate coverage during peak hours.

• Conduct regular check-ins with the cashier team and provide on-the-job coaching.

• Directing team members to ensure guests are helped in a timely manner, and to ensure a smooth and friendly check out process and support cashiers as needed

• Tasking team members with day-to-day functions including but not limited to:

• • Stocking, pricing marking, merchandising, fronting/facing product in the store including food, beverages, produce, and garden center products

• • Rotating product (FIFO) to ensure freshness

• • Date checking of all perishable products and informing leadership of any short, dated products

• • Removal of past-dated products

• • Cleaning and tidying of the cash out area and other indoor areas as directed

• • Performing cart runs

• • Ensuring bathrooms are having a minimum of 4 bathroom checks per day each

• Updating sales/promos sheets for all register areas

• Ensuring all “go-backs” are returned to thei