Customer Service Coordinator

Customer Service Coordinator

At SpeedPro Apex, we bring visual ideas to life. As part of a premier national network of wide-format graphics studios, we specialize in high-impact trade show displays, wall murals, vehicle wraps, retail graphics, and custom business signage. We pride ourselves on precision craftsmanship, cutting-edge technology, andabove allan incredible customer experience. We are looking for a dedicated Customer Service Coordinator who genuinely loves helping clients and bringing order to complex projects.

As a Customer Service Coordinator, you are the welcoming face and voice of SpeedPro Apex. You will serve as the primary link between our clients and our production teamlistening to client needs, guiding them toward the right materials and solutions, and managing their orders from initial inquiry to final pickup or delivery. The ideal candidate is an empathetic communicator, a natural problem-solver, and a master multi-tasker who takes pride in making every client interaction smooth, clear, and positive.

Key Responsibilities:

• Frontline Client Care: Respond promptly, warmly, and professionally to incoming customer inquiries via phone, email, and front-desk walk-ins.
• Consultative Guidance: Work closely with clients to understand their vision, educate them on substrate options (vinyl, acrylic, banners, etc.), and recommend the best products for their budget and timeline.
• Relationship Building: Build lasting trust with existing account holders, ensuring they feel supported, valued, and eager to work with us again.
• Estimating & Order Entry: Calculate job costs, generate precise quotes, and accurately enter detailed specifications into our studio system.

Project Coordination & Production Support:

• Workflow Management: Partner closely with the production and design teams to ensure project specs are clear, proofs are approved, and deadlines are met.
• Job Tracking & Updates: Maintain detailed project notes in our CRM platform and keep clients proactively updated on their order status.
• Logistics & Vendor Care: Coordinate specialized vendors when needed, process outbound shipping with various carriers, and notify clients when orders are ready for pickup.
• Community Engagement: Represent SpeedPro positively by occasionally attending local business networking events to stay connected with our community.

Qualifications & Skills Requirements:

• Experience: 2+ years in a dedicated customer service, account management, or office coordination role.
• Communication: Exceptional verbal and written communication skills with a natural ability to connect with people and diffuse project stress.
• Detail-Oriented & Math Skills: Comfortable with basic math and measurements (pricing calculations, dimensions, square footage).
• Software Proficiency: Computer-savvy with proficiency in Microsoft Office, fast data entry, and comfort navigating job-tracking/CRM systems.
• Organization: Top-notch time management skills with the ability to prioritize tasks seamlessly in a busy shop environment.
• Education: High School Diploma or equivalent required.

Nice-to-Haves:

• Prior experience in a print shop, sign studio, or graphic design environment.
• Basic familiarity with Adobe Creative Cloud (especially Adobe Illustrator) for quick file reviews or proofing.

Work Environment & Hours:

• Location: In-studio role at our Apex, NC location.
• Schedule: Standard schedule is Monday through Friday, 8:30 AM to 5:00 PM (no weekends).

Working at SpeedPro and in the large-format printing industry, gives you a chance to be creative. You will be hands-on, in the field, solving problems and meeting clients to make custom solutions every day. As a national brand, specializing in a variety of printed products, SpeedPro takes great pride in partnering with our long-term, satisfied clients. Our goal is to be considered an extension of each client's marketing team, and we collaborate with partners to determine the right solution for you and your business's end customer.

At SpeedPro, we value the relationship between our clients and their customers and deliver quality work on time, every time. With a nationwide network of more than 130 studios, the same standard for excellence in printing, timeliness, and customer service is guaranteed. This is why we have an exceptional net promoter score with our clients of 96.

Working at an independently owned and operated SpeedPro studio sets you up for a bright future. Studio employees experience a fast-paced work environment with new challenges and rewarding opportunities every day. If you are looking for a monotonous desk job, this is not the right job for you.