Registration Associate

Medical Office Clerk

Provides a variety of clerical medical office duties to facilitate daily operations, including registration and discharge of patients in a timely manner, pre-certification, scheduling, and/or coordinating services.

Minimum Qualifications

Work Experience: Previous medical office experience preferred.

Education: High School graduate or equivalent preferred.

Certifications/Licensure: None required.

Job Specific Performance Standards

The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.

• Answers telephone and routes messages to appropriate personnel according to established office procedure.
• Greets patients, families, and visitors upon arrival. Keeps patients informed about delays.
• Performs clerical duties such as patient reception, registration, maintenance of medical records, and scheduling appointments as needed.
• Enters and/or updates patient information according to established office policy and procedure in a timely and efficient manner.
• Follows collection policy regarding payment of bad debt, co-pays, and self-pay balances.
• Discharges patients in a timely and efficient manner.
• Creates and maintains accurate patient medical records, files incoming reports, and maintains medical filing system according to established office procedure.
• Stays current on Medicare, Medicaid, Commercial Insurance, HMO, and PPO coding, diagnosis and waiver requirements.
• Maintains appointment schedule and pulls patient charts prior to appointment.
• Responsible for opening and closing procedures and balancing day's receipts/deposits.