Coordinator Quality Assurance

As a Quality Assurance Specialist, you will be the primary point of contact for customers, guiding them through contracts, reservations, and ownership-related matters. Your role is crucial in reducing cancellations and ensuring new owners feel confident about their purchases. You will collaborate closely with the Sales and Hospitality teams to deliver exceptional customer service.

Responsibilities

• Act as the main customer contact, handling contract follow-up and client purchases.
• Assist new owners in understanding paperwork and contracts, providing clear explanations.
• Reduce cancels and kicks through proactive post-sale contact and support.
• Work closely with the Sales team to maintain a consistent and high-quality customer experience.
• Provide technical support and advice to owners regarding their ownership benefits and services.
• Ensure efficient and timely notarization of contract documents, leveraging your Nevada Notary Public license.
• Maintain flexible work hours to accommodate customer needs, including weekends and holidays.
• Stay updated with Nevada Real Estate or Timeshare regulations and best practices.
• Resolve complex customer service issues promptly and effectively.

Qualifications

• Minimum of 1 year of experience in notarizing contract documents.
• Valid Nevada Notary Public license is mandatory.
• Nevada Real Estate or Timeshare License is preferred.
• Strong customer service skills and a passion for delivering exceptional experiences.
• Excellent communication and interpersonal abilities, with a focus on active listening.
• Ability to work independently and manage a high volume of customer interactions.
• Proficiency in MS Office Suite and other relevant software.
• Strong organizational skills and attention to detail.
• A proactive and solution-oriented mindset.
• Ability to work flexible schedules to include mornings, evenings, weekends and holidays.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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