Customer Service Representative (Full-Time) - Water & Wastewater Services

Customer Service Representative (Full-Time)

The Broward County Board of County Commissioners is seeking qualified candidates for Customer Service Representative (Full-Time) in Water & Wastewater Services. THIS JOB ANNOUNCEMENT WILL REMAIN OPEN UNTIL JUNE 10, 2026 AT 5PM. The Full-Time Customer Service Representative (CSR) position, in the Internal Customer Service Section, is responsible for handling and processing a high volume of financial transactions, including but not limited to:

• Collecting utility payments and negotiating delinquent debt (payment arrangements) with customers.
• Preparing and processing complete, accurate, and timely account paperwork in the customer service system.
• Using a variety of computer software and systems to maintain customer account data and process customer service transactions.
• Providing excellent customer service to the general public and County Agencies relating to utility services and programs.
• Handling a high volume of customer calls, emails, and in-person visits.
• Handing multiple customer service assignments and tasks concurrently.
• Communicating in a clear and concise manner to effectively resolve regular and elevated customer service issues.
• This position also requires reporting to work at different WWS-BOD Customer Service Areas/Centers as operational needs require.

The CSR must have the ability to concentrate in order to research and resolve regular and complex customer service/customer relation matters in an accurate and responsive manner. The CSR interacts with both calm and irate customers face-to-face, on the phone, and via e-mail, primarily in an office environment. The CSR also works with the Accounting Division and other WWS Sections to implement a consistent program of internal customer services, procedures, and philosophies consistent with the highest quality of customer service. During emergency conditions, employee is considered essential personnel.

General Description: Assist customers in resolving a variety of problems/issues in an assigned agency. Works under close to general supervision according to set procedures, but determines how or when to complete tasks.

Minimum Education and Experience Requirements: Requires one (1) year in customer service or customer relations or closely related experience. Possess and maintain a Florida Class E Driver's License based on area of assignment.

Preferences:

• Associates degree or higher in Business, Public Administration or closely related field.
• Fair Debt Collection Practices Act Certification
• Customer Services Specialist (CSS) or similarly recognized Customer Service certification
• At least one (1) year of experience using Energy (Peace Software), or a similar utility billing software
• At least one (1) year of experience using Maximo, or similar maintenance management software
• At least one (1) year experience using PeopleSoft or a similar business/financial software
• Fluency in another language (i.e. Spanish, French Creole, Portuguese, French, Arabic, Chinese etc.)

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of County-paid life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,000. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Employees who are hired into a full-time, or part-time position working 20 hours per week, are considered benefits-eligible. Benefits become effective on the first of the month following 30 days of employment.