Medical Assistant, Float

Medical Assistant FloatFounded in 1933 by Pasadena residents dedicated to women's health, PPPSGV is not only among the oldest of Planned Parenthood affiliates—we're also one of the fastest growing. Today, we see over 60,000 patient visits per year and deliver over 15,000 opportunities for sex and relationship education in our schools and colleges.Planned Parenthood Pasadena and San Gabriel Valley (PPPSGV) is an affiliate or member of Planned Parenthood Federation of America (PPFA) – one of 67 across the country. PPPSGV provides on-the-ground reproductive health care, health education and advocacy for local people across Pasadena and the San Gabriel Valley.The local and national organizations conduct independent fundraising campaigns, but work to coordinate these efforts.The Medical Assistant Float is responsible for supporting the delivery of health care services under the medical supervision of Clinician and/or Physician at all five health centers. Assist patients by providing testing, screening, and education required for the provision of medical care. Assist providers to ensure high quality, efficient delivery of care. Screen patients, prepare exam rooms, provide excellent customer service in a non-judgmental, empathetic manner to patients.As a Medical Assistant, you will save lives as you:Travel to all of our five health centers: Alhambra, Baldwin Park, Glendora, Highland Park, and PasadenaAdhere to affiliate goals and policies on patient care, professionalism, wait time in-clinic and on the system for addressing patient complaintsParticipate in health center efforts to achieve established goals for productivity and quality metricsParticipate in health center/affiliate efforts to achieve established revenue goalsPerform and/or coordinate the following back-office functions:Obtain social history, triage and educate patients ensuring informed consent triageProvide options, counseling, abortion referrals, education on all PP services and recommend appropriate testingPerform basic lab work (e.g. Hgb, pregnancy test, urine dipsticks, venipuncture, injections, blood draws) package specimens for outside lab tests, record lab results.Obtain vital signs (blood pressure, height, weight, etc.)Clean and sterilize equipment and stock lab and exam roomsSupport Clinicians as neededGather information regarding sensitive subjects such as intimate partner violence, STIs, risks of sexual activity for early teens, abortions and domestic violenceInput and update patient information accurately into the Agency's Practice Management and Electronic Medical Record systemsOngoing communication with Patient Flow Coordinator, Health Center Manager, and other health center staffSchedule appointments for family planning including but not limited to contraceptives, abortion services and other specialty servicesComply with all safety policies and procedures including infection control, including OSHAComply with all regulatory requirements (e.g. TB testing, biannual review of emergency policies, procedures and drills, annual OSHA training review, etc.) per agency policy and regulatory mandatesAttend trainings, staff meetings, DEI trainings, and in-services to maintain and increase knowledge of protocols and proceduresEnsure patient satisfaction and confidentialityTreat everyone with empathy, compassion and respectPrepare center for opening and secure for closing, as requiredUnderstand the organization's services and prioritiesCollaborate and cooperate with other team members to get the job doneIdentify and report errors, near misses, employee, patient and customer safety concerns in a timely mannerAs a mandated reporter, proactively communicate and identify risks to supervisor or appropriate agency in order to minimize risk when possibleComply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and act in compliance with both the letter and spirit of all applicable laws and regulationsNon-Essential FunctionsAssist in training of new staff and volunteers by demonstration and observation of techniques and proceduresPerform clerical and administrative duties, as directed by managerOther duties and responsibilities as assignedWe are looking for the following:High School diploma or equivalentGraduate of an accredited medical assistant programExperience:0-2 years comparable clinical back office medical assistant experienceReproductive and/or family planning health care experience preferredOther:Commitment to and support for the mission and goals of Planned Parenthood, including but not limited to, increasing access to abortion and decreasing abortion stigmaCommitment to quality healthcareExcellent customer service and commitment to providing the highest level of customer satisfactionProductivity and efficiency through punctuality and attendanceClear and concise writing skillsEstablish trust and rapport with all patients and guestsInitiative utilizing resources effectivelyMulti-task and detailed orientatedWork in a fast-paced health care environmentMaintain relevant knowledge about anatomy and physiology, methods of contraception, STDs, pregnancy, adoption, abortion, early prenatal care, community resources, Agency protocols and referral procedures and all Planned Parenthood programsWork independently and as part of a teamUnderstand insurance and FPACT contract guidelinesCommunicate effectively with patients and co-workers of all backgroundsRecognize own biases; non-judgmentalApproach every interaction with compassion, honesty and an earnest desire to helpAdaptable to shift direction as neededOpen to change and new ways of working quickly and efficientlyKnowledge of EMR systems, Outlook, and InternetAdapt quickly to advances and changes in technologyLegally required to report observed or suspected abuseMust have reliable transportation to travel to other health centersWork Saturdays and/or evening hours requiredSome positions require bilingual skillsCommitment to personal and/or organizational Diversity, Equity and Inclusion work, including the proficiency and/or strong willingness to use non-binary pronouns$28 - $30 an hour The hiring rate for this position is: $28 - $30 /hour + Medical, Dental, Vision, 401k Matching Program, Premium CALM account, holidays, paid time off, and more!PPPSGV is committed to fostering an inclusive and diverse workplace. We offer a series of workshops during employee onboarding and throughout the year. We also provide additional opportunities to get involved in our diversity, equity, and inclusion (DEI) work through various task forces, conferences, and staff retreats.We are a prominent team of passionate health experts who adhere to the highest standards as we collaborate and care for people without judgment. As we stand in solidarity with communities of color, we demand greater diversity, equity and inclusion (DEI) within our organization.Join our team and be part of a powerful movement to shape the future of sexual and reproductive health!