RFQ - Support for Modern Workplace

This is a remote position. Under the Direction And Guidance Of The Modern Apps Team Technical Lead Or The Cloud Operations Center Manager, You Will Perform The Following Activities Requirements The Support for Modern Workplace requires an experienced Modern Workplace Engineer with the following qualifications: Platform Administration & Operations: Operate and maintain Microsoft Power Platform (Power Apps, Power Automate, PowerBi) including licensing and DLP policies; Manage Power BI, data gateway configuration, capacity planning, and dataset refresh scheduling; Manage Power Platform environments, including provisioning, configuration, and lifecycle management; Monitor platform health, capacity usage, performance, and service availability; and Maintain compliance and security settings in alignment with corporate policies and Microsoft best practices. Support & Incident Management: Act as Tier 2/3 support for end-user incidents and service requests related to Microsoft Power Platform (Power Apps, Power Automate, PowerBi) services; Troubleshoot complex issues, perform root cause analysis, and coordinate with cloud providers when required; and Maintain comprehensive documentation for Microsoft 365 Modern Workplace processes, configurations, and workflows. Security and Compliance: Implement and manage governance controls to ensure compliance with organizational standards; Ensure compliance with internal security, data protection, and regulatory requirements; Enforce governance policies, including DLP policies, security roles, tenant settings, and environment controls; and Conduct regular audits and reviews of access controls and permissions. User Enablement & Service Management: Support business users and citizen developers with operational guidance and best practices; Handle service requests such as environment access, workspace creation, and app/report publishing; Maintain operational documentation, runbooks, and knowledge base articles; and Collaborate with service managers and stakeholders to meet SLAs and KPIs. Technical Expertise: At least 5 years of recent, hands‑on experience in supporting Microsoft 365 environments; A minimum of 3 years hands‑on experience with Power Apps development, Power Automate workflows, and environment governance; Minimum 3 years of recent hands‑on experience with Power BI, including dataset modelling, DAX, gateway configuration, and workspace administration; Minimum 1 year of recent hands‑on experience with Microsoft Fabric architecture, workloads, and integration with Power BI; and Minimum 3 years of recent hands‑on experience with Microsoft 365 security, compliance centre, and identity & access management (Entra ID). Analytical and Problem‑Solving Skills: Strong analytical skills to assess and improve Modern Workplace processes and workflows; and Ability to troubleshoot complex Microsoft 365 issues and implement effective solutions. Security and Compliance Knowledge: Understanding of security best practices and compliance requirements related to Microsoft 365 services; and Experience conducting audits and ensuring adherence to regulatory standards. Communication and Collaboration: Excellent communication skills to effectively collaborate with IT teams, stakeholders, and end‑users; and Ability to document processes clearly and provide training on Microsoft 365 Services. Organizational Skills: Strong organizational skills to manage multiple tasks and priorities effectively; and Attention to detail in managing user accounts, groups, and access controls. Team Collaboration: Ability to work effectively as part of a team and share knowledge and resources; and Willingness to collaborate with colleagues to solve complex issues. Others: Our people and culture McBride is an Equal Opportunity Employer. McBride Consulting does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. #J-18808-Ljbffr