Account Specialist

Account Specialist in Milpitas, CA

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Core Responsibilities and Tasks

• Contacts both new and existing customers to sell new and recurring business
• Creates and delivers quotes and proposals to deliver to customers
• Ensures customer satisfaction and retention
• Accurately records information in CRM for forecasting
• Continues to stay up to date on company and customer technology to remain a trusted partner
• Sells increasingly complex products / services; utilizes developing knowledge of products / services and industry to recommend best solutions to customers; receives assistance from senior reps on more complex sales Tactical to moderately strategic sales; small to mid-size accounts and increasing revenue responsibility; increasing volume of total customers
• Other duties as assigned

Requirements:

1. Education

Required:

• High School Diploma or equivalent.
• Minimum of 3 years of relevant sales experience.

Preferred:

• Bachelor's degree (BA/BS) or equivalent.

2. Knowledge, Skills & Experience

Required:

• Proven sales experience with a track record of achieving business objectives.
• Experience in the water treatment industry is preferred.
• Knowledge of service contracts and related sales processes.
• Strong verbal and written communication skills.
• Ability to collaborate effectively across departments to support alignment and information sharing.
• Working knowledge of company products, services, and solutions.
• Effective use of sales techniques with the ability to develop industry knowledge and customer relationships.
• Demonstrated ability to identify, develop, and grow business opportunities with both new and existing customers.
• Capable of independently managing the sales process and closing opportunities with minimal supervision.
• Basic understanding of ERP and CRM systems.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to work in a hybrid environment, with a schedule of three days in the office and two days working remotely.

Additional Competencies

• Strong organizational and time management skills.
• Customer-focused mindset with excellent relationship-building abilities.
• Self-motivated and results-oriented with the ability to prioritize multiple tasks and deadlines.
• Ability to adapt to changing business needs and work effectively in a team environment.

The estimated salary range for this position is $33.00 to $37.00 per hour plus commissions. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation