Account Management Specialist

Job Title: Account Management Specialist Reports to: Sales Operations Manager FLSA Class: Exempt Learn more about our company and how we support you: The surgical robot that assists a surgeon. The autonomous vehicle that navigates a warehouse floor. The train control system that keeps thousands of commuters on schedule. Somewhere inside that technology is an ADLINK product. Ampro ADLINK Technology designs and manufactures embedded computing hardware for industries where failure is not an option. Industrial automation, robotics, autonomous vehicles, healthcare, and intelligent transportation are just some of the markets we serve. Our products sit at the edge of these systems, processing data and providing real-time control where it happens, when it happens, not in a distant cloud. Founded in 1995 and headquartered in Taiwan, we operate across the US, UK, Singapore, China, Japan, Korea, and Germany with products deployed in more than 40 countries. Our San Jose office drives our business across the Americas and works closely with technology partners, including Intel, NVIDIA, AMD, Qualcomm, and NXP. If you want to work on hardware or software that ships into real-world applications - not prototypes, not demos - and grow alongside a team that has been leading-edge computing for three decades, we want to hear from you. Whether you are a seasoned engineer or early in your career, what you build here will end up in the real world. How Will You Make An Impact The Account Management Specialist will report to the Sales Operation Manager. We are seeking a highly detail-oriented, analytical and proactive team member that will be the operational backbone for assigned accounts. You will process orders, own the end-to-end customer backlog, providing order statuses and updates promptly and accurately, provide quotations and maintain and process new customer account set ups. The team member will work in coordination with Sales, Product Sales Management, Finance, Logistics, and our Taiwan Factory. The Account Management Specialist position is office based. What Will You Do Highly detail oriented, with strong analytical skills that thrives in a fast-paced environment, and can independently manage complex orders scenarios while maintaining clear communication across stakeholders. Able to work independently and build strong relationships with internal and external customers. Support, sustain and help grow existing accounts for assigned region, enabling sales to focus and pursuit new account opportunities. Review purchase orders and once all requirements are validated and met ensure orders are processed in a timely manner with accuracy. Create, update and maintain customer master customer accounts. Generate formal quotations efficiently and accurately. Primary liaison between internal departments collaborating to provide order statuses, shipping schedules, pricing, and product availability. Proactive to maintain customer backlogs ensuring all open orders are accurate. Provide support and follow up for sales organization. Work on problems of moderate to complex scope where analysis of situations or data requires a review of a variety of factors. Exercise judgment within defined procedures and practices to determine appropriate action. Process drop ship documentation with high precision, and ensuring adherence to departmental procedures. Maintain high productivity and a positive, solution-oriented attitude during sudden changes to project priorities, shifting operational workflows or urgent schedule adjustments. Execute any additional job duties, administrative tasks, or special projects that may be assigned to support both customer and departmental goals. Education & Experience BA/BS is a plus or equivalent training/experience. Minimum of 3-5 years' customer support experience in the same or related field. Direct, OEM or channel sales experience with CPU component hardware, or systems level products desirable. Skills Proficiency in MS Office Suite, with strong Excel skills. Prior experience with hardware manufacturing systems. Self-motivated, problem solver and team player. Strong analytical skills with excellent organizational skills and attention to detail. Ability to communicate effectively both verbally and in writing across internal teams and external customers. Strong interpersonal skills, active listening and phone contact handling capabilities to manage customer relationships smoothly. Proven ability to multi-task, prioritize high volume workloads, and manage time effectively in a fast-paced environment. Practical knowledge and experience working with Bills of Materials is a plus. Experience with using SAP, Agile PLM, and ERP/CPQ systems is highly preferred. Benefits Medical, Dental, and Vision Insurance Life, AD&D, Short Term Disability, and Long-Term Disability insurance 401k retirement plan HSA, Health Care FSA and Dependent Care FSA Vacation and Sick Leave Paid holidays Physical Demands And Work Environment While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and doing things such as analytical work or reports, which requires focus, while utilizing a computer. Must be able to operate general office equipment. Physical stamina to stand, reach, bend, lift, grasp, and kneel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually quiet to moderate. AAP/EEO Statement Ampro ADLINK Technology does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Base Salary Range $82,000 - $105,000 USD Individual offers are based on job-related skills, experience, qualifications, work location, and market conditions. This range does not include bonus compensation or benefits, which are outlined during the offer process. #J-18808-Ljbffr