Restaurant Manager - Jersey Mike's (32029)

Restaurant Manager - Jersey Mike's

FULL MANAGEMENT JOB DESCRIPTION: We are an award winning, locally owned multiunit franchisee. Our team at Jersey Mikes is looking to grow our management team. The management team is coach, mentor and leader of their business unit. These teams of dedicated professionals contribute and model great service, positive energy and dedication to the success of each and every member of their team, and our amazing customers every single day!

MANAGER JERSEY MIKES - $60,000

Hourly wage starts at $23.75. Managers earn a biweekly bonus equal to 10% of customer tips. In addition to a quarterly performance bonus. A new manager has the potential to earn an average of $60,000+ per year. Compensation also includes access to group health benefits including medical, dental, vision, paid life, short/long term disability, 401(k) with employer contribution and generous PTO.

We are a family-owned business and it shows. We lead with compassion in service of our community. We are dedicated to creating opportunities for success and teamwork for all team members.

TYPICAL DUTIES

• Ensure total customer satisfaction through the delivery of a quality product and excellent customer service by restaurant personnel.
• Respond positively and quickly to customer concerns and correct problems before they affect customers.
• Supervise and direct employees customarily and regularly during work hours.
• Works independently and uses own discretion and judgment in executing duties and responsibilities.
• Train, coach and provide regular performance feedback (positive and corrective) to motivate and improve the performance of all employees.
• Evaluate employees performance and hold employees accountable for meeting performance standards.
• Communicate team goals and expectations to all employees; coach employees toward achieving goals, recognize and reward employees who contribute to goals.
• Make employment decisions regarding: hiring, discipline, advancement, termination, compensation.
• Develop and execute the business plan for the restaurant.
• Analyze business performance, monitor controllable costs and initiate appropriate corrective actions when necessary.
• Utilize labor effectively to meet budgets while ensuring high quality of QSC.
• Execute company-wide marketing programs.
• Identify and develop local restaurant marketing strategies to maximize sales.
• Ensure business and personnel practices are conducted according to state and federal laws and consistent with Jersey Mike's policies and procedures.
• 100% attendance, working a minimum of 47 hours per week.
• Uphold company food safety, food handling and sanitation requirements to ensure health and safety of customer and employees.

REQUIREMENTS

Must be 18 years of age or older. And, have a food handler's permit and/or obtain one within 30 days of starting. High school diploma or equivalent. Successful team members are service oriented with not only the guest, but also your team members. A good team player will communicate consistently, be able to comfortably interact with customers, handle service issues that may arise in a professional manner, and be able to take initiative and problem solve. Basic math skills are critical.

PHYSICAL DEMANDS

Ability to work upwards of 47 hours per week, as dictated by business need, Stand for long periods of time, Bend and stoop, Work around heat, Work in close quarters with others, Move throughout the restaurant to perform assigned tasks, Lift up to 50 pounds, and Work with various cleaning products.

WORK ENVIRONMENT

Working conditions sometimes involve exposure to excessive heat and cold associated with kitchen environment. Exposure to various foods, cleaning chemicals, sharp utensils, and hazardous food preparation equipment.