Operational Support Specialist L2

Operational Support Specialist L2

Job ID


WOOD-0193

# Positions


1

Location

US-MD-Annapolis Junction

Experience (Years)


1

Posted Date


1 month ago(4/10/2026 11:48 PM)

Category


IT Operational Support

Overview

Operational Support Specialist L2

woodcons.com

Location: Annapolis Junction, Maryland, USA

Job Type: Full-Time

Shift: Day

Telework: None

Salary Range: **$80,000 to $100,000 per year

** Starting salary is based on minimum education and years of experience and increases based on education and/or experience.

Overview: We are seeking a Operations Support Specialist Level 2 to provide missioncritical operational, compliance, and coordination support to a federal customer in the Annapolis Junction, Maryland area.

This role supports daytoday operational workflows by managing incoming actions, ensuring timely resolution, maintaining highquality documentation, and preparing materials for government decisionmakers. The ideal candidate has experience supporting intelligence, cybersecurity, or operational mission environments and demonstrates strong organizational, analytical, and communication skills.

Application Process: Interested candidates should submit their resume detailing their qualifications and experience.

Security Clearance Requirements:

This position requires all candidates to be U.S. Citizens and possess an active TS/SCI Security Clearance with a Polygraph. We are unable to sponsor new clearances for this role.

Responsibilities

Maintain documentation (e.g., Standard Operating Procedure (SOPs), official responses to actions, tracking spreadsheets and databases, and decision memos) to be kept in Track-It, JIRA, Confluence, Siteworks, Corporate Data Repositories and shared directories.
• Perform quality control on incoming requests, monitor, and process requests to closure.
• Perform quality control on incoming work items.
• Generate new actions based on incoming requests.
• Communicate and coordinate actions with stakeholders.
• Draft, format, and facilitate coordination of SPFs.
• Analyze and summarize key points relevant to government decision makers.
• Prepare meeting agendas, record decisions, and track follow-on actions to closure.
• Collect and compile information to report statuses and metrics.
• Train new team members.

Qualifications

Experience & Education

• Degree in Law, Business, Accounting, or a related field (e.g., Finance, Economics, Management and Information Technology).
  • Four (4) years of relevant experience with an Associate's degree
  • Three (3) years of relevant experience with a Bachelor's degree
  • One (1) year of relevant experience with a Master's degree
  • Two (2) additional years of relevant experience may substitute for an Associate's degree (up to six (6) years total)

About WOOD

Fringe Benefits:

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
• Professional Development: Opportunities for training, certifications, and career advancement.
• Work-Life Balance: Flexible work schedules and remote work options.
• Wellness Programs: Employee assistance programs, wellness initiatives, and gym membership discounts.

Why Join Us?

• Career Growth: Take advantage of professional development opportunities and career advancement. As a vital part of impactful projects, you will have the chance to drive innovation and shape the future of government systems engineering.

• Supportive Environment: Work in a collaborative and flexible environment that values work-life balance. Join a team of top-tier professionals and engage in dynamic, cross-functional collaboration. Your strategic mindset and proactive approach will be highly valued and supported.

• Competitive Compensation: Enjoy a competitive salary and comprehensive benefits package. We recognize and reward your expertise and dedication to excellence.

WOOD is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.