Medical Receptionist

Job Description

Job Description

Physical Medicine Institute is an outpatient physical medicine and rehabilitation practice serving Central Florida since 2010. We are hiring a dependable, organized Medical Receptionist for our Clermont office. This is a full-time, patient-facing role focused primarily on front-desk operations, scheduling, accurate electronic records, clerical coordination, and limited clinical support.

RESPONSIBILITIES

• Greet patients and complete check-in and check-out
• Schedule appointments and follow-up visits
• Answer and route telephone calls professionally
• Confirm and update patient demographics, insurance information, medication lists, and basic intake information
• Provide limited clinical support by obtaining and documenting vital signs and assisting with routine urine specimen collection; specimens are sent to an outside laboratory for testing
• Track outside lab and imaging orders, obtain reports and results, upload them accurately into the electronic health record, and route them for physician review
• Collect copays and other patient payments accurately
• Enter accurate information into eClinicalWorks and other approved systems
• Respond to patient questions and messages through approved communication systems
• Scan, upload, download, and organize documents
• Coordinate with physicians, coworkers, other PMI offices, and outside facilities
• Provide occasional coverage at other PMI Central Florida offices when scheduled
• Help maintain organized work areas, exam rooms, supplies, and routine office logs
• Protect patient confidentiality and follow HIPAA requirements and office policies
• Perform other routine medical-office and clerical duties as assigned

QUALIFICATIONS

• Dependable, punctual, professional, and respectful
• Warm and patient with patients and coworkers
• Comfortable working on a computer throughout the day
• Accurate data entry and strong attention to detail
• Organized and able to multitask in a busy medical office
• Able to follow instructions, learn new systems, accept feedback, and work cooperatively
• English fluency required; Spanish fluency strongly preferred
• Medical-office experience or medical assistant training preferred, but not required
• Experience with eClinicalWorks, Luma Health, Klara, email, or spreadsheets is helpful, but not required

TRAINING AND GROWTH

Training is provided for the right candidate. We are looking for someone interested in stable, long-term employment and professional growth with the practice. Starting compensation is based on directly relevant experience, computer proficiency, medical-office knowledge, and demonstrated job-related qualifications. Employees may receive increased compensation and additional benefits as they demonstrate reliability, proficiency, strong performance, and the ability to assume additional responsibilities.

SCHEDULE AND LOCATION

Typical schedule: Monday-Thursday, 8:30 AM-5:00 PM; Friday, 8:30 AM-12:30 PM; approximately 35-36 hours per week. Hours may vary slightly based on patient care and clinic needs.

Work location: In person at 720 Almond St, Clermont, FL 34711. Clermont is the primary worksite. Occasional scheduled coverage at PMI's Orlando or Kissimmee offices may be required. Approved work travel may qualify for a gas card or mileage reimbursement under company policy.

Benefits are subject to eligibility requirements and company policy. Employment is subject to completion of PMI's standard background-check process.