Location Manager

Overseeing all operations at our Fayetteville cafe About Salt City Coffee Salt City Coffee opened at 509 West Onondaga St. in 2017 and has since expanded to 4 locations throughout the Syracuse area. We proudly supply a long list of local wholesale partners, host events, and bring cafe-quality specialty coffee to festivals and private functions alike with our mobile espresso bar. Our coffee roasting program aims to highlight the best of what our ethically-sourced beans have to offer. We’re intentional with our menu development, keeping coffee front and center while also maintaining a sense of playfulness and creativity. Since the beginning, our mission has been to connect the community of Syracuse and share our coffee in a meaningful way. Description This position will lead the Salt City Coffee location located in Fayetteville, NY. The location manager will lead the team daily, creating a positive store culture, upholding Salt City Coffee standards, and maintaining a welcoming environment for guests. Job Goal: To oversee all aspects of a coffee shop, including system creation and implementation, operations, workflow, personnel, inventory, and ordering. To be a supportive, consistent leader to the team: coach, nurture, and guide the cafe team to success by setting clear expectations, communicating and upholding company standards, setting goals, facilitating continual learning, and teaching skills development. To represent the business with dignity and respect To curate a hospitable coffee shop and motivate your team to do the same Time Commitment: 35-40 hours per week. Must be committed to a varied schedule, including weekends, evenings, and early mornings. Most of the hours will be “on-the-floor” shifts. “Off-floor” time will be used for administrative tasks like scheduling & placing orders, making checklists, updating employee documents, sending emails, and any other tasks assigned. There will be a 90 day training / probationary period in which the location manager will undergo continued training and gradually take on more responsibilities. Location Manager Preferred Skills and Experience: At least 1 year of team leadership experience required in a food service / customer service setting Experience working at a drive-through cafe or comparable environment is preferred Strong team leadership skills Self starter, ability to take initiative Ability to take constructive feedback Emotional intelligence and a calm, practical approach to conflict Passion for teaching & inspiring others Expert barista skills, knowledge of coffee industry & brewing science preferred but not required Strong knowledge of customer service industry Willingness to learn & modify skills to match company standards Strong organizational & note taking skills Strong time management & productivity skills Ability to cultivate & maintain a positive work environment Responsibilities: Team Management & Coaching Model and coach our company values with cafe team members Enforce and uphold all company policies Handle scheduling for the team, including revising budgeted hours to reach labor % goals and maximize efficiency Strategically guide workflow on the floor to ensure efficiency and fluency on all stations Manage payroll by adjusting shifts to meet the demand of busy times and/or sending team members home on slower days as needed Field and solve for call-outs by covering shifts or reaching out to team members to cover shifts Facilitate continued learning and improvement by implementing training on the floor for all team members. Cultivate a positive work environment, empower staff to feel comfortable with stressful situations, high volume days, and all types of customer interactions Resolve conflicts as needed, diffuse and settle disagreements among team members, create psychological safety at work for all team members, and elevate issues quickly to the General Manager. Conduct one on one & group staff meetings on a monthly basis to ensure the smooth flow of information between team and leadership Set goals for team and individual team member development so that all members feel supported Manage daily and weekly inventory, implement systems so that team members understand inventory and pars Place orders with vendors including, but not limited to: pastry orders, produce, food suppliers, internal commissary orders. Strategize for counter display, retail display, and work areas to emphasize specials & specialty aspects of the Salt City Coffee brand Contribute creative ideas about system updates, menu items, store layout, marketing strategies, and more Strategically plan ahead for extra busy weekends or anticipated slow periods and adjust orders accordingly to minimize waste Customer Care Actively coach team members through customer interactions to continually hone their skills and maximize positive customer experiences Listen to customer feedback to understand trends & demands, use that to inform future decisions & strategies Identify and recommend ways in which to reach a broader audience Identify and recommend ways in which to improve customer satisfaction Systems and Processes Regularly update cafe’s systems & processes to ensure that they are effective and efficient, and are being utilized daily by staff Minimize cafe waste by monitoring waste logs daily, maximize profitability Monitor and update checklists for opening, closing, midday tasks, deep cleaning tasks, and more. Ensure those checklists are being used daily by staff Strategize ways to maximize efficiency, implement these strategies so that staff is well-practiced Troubleshoot equipment and infrastructure issues and communicate needs to the appropriate party in a timely manner #J-18808-Ljbffr Salt City Coffee, LLC