Banquet Manager

Job Details — Level: Management | Job Location: Hotel Alex Johnson – Rapid City, SD 57701 | Position Type: Full Time | Education Level: Not Specified | Job Shift: Any Overview Joining the team at The Hotel Alex Johnson in Rapid City, SD offers a unique and enriching experience rooted in history and hospitality. The hotel’s rich history and downtown location provide a dynamic workplace. Employees enjoy dining discounts at our food and beverage outlets, including Starbucks, as well as access to multiple training outlets throughout the hotel. Perks and Benefits Hilton Honors benefits including discounts for team members, their family and friends. Hotel discounts at LIV properties. Dining deals at hotel outlets. WaTiki® Waterpark passes for family. Starbucks offers (buy one get one free). Juniper at Vertex Sky Bar access. AJ’s Wicked Salon & Spa 10% off products and services. Gaming benefits (e.g., $5 Free Play at Cadillac Jack’s and Tin Lizzie Gaming Resort). Sol Vibe 20% off products and services. Responsibilities Own all aspects of banquet department operations for Cadillac Jack’s and Tin Lizzie’s banquets, including off‑site events. Hire, train and develop a professional banquet staff focused on a superior guest experience. Partner with LIV Sales to promote banquet sales by innovating LIV‑approved menus, assisting with site tours, driving BEO meetings, and other sales functions as needed. Communicate with internal stakeholders and clients to ensure flawless execution of each banquet and special event. Own banquet department operations including profitability, training, service excellence and equipment maintenance. Represent the Banquet Department at trade shows, community events and other on‑and off‑site functions. Stay informed on banquet industry trends, themes, equipment and strategies to differentiate LIV properties while driving profitability. Manage front and back‑of‑house banquet operations, ensuring cost controls, food quality and service efficiency. Ensure 100% compliance with health codes, liquor licensing and other regulatory requirements. Train staff to responsibly serve alcohol per South Dakota liquor laws and the South Dakota Commission on Gaming regulations. Measure event profitability and provide monthly financial summaries to management. Analyze competition to develop strategies for greater banquet market share. Own guest recovery efforts in conjunction with the LIV Sales team as needed. Qualifications Minimum of two (2) years of Banquet Manager responsibilities, including BEO management and working directly with banquet clients. Proficient with Microsoft Office suite, including Teams and Excel. Proven experience delivering excellent guest service in banquet operations. Ability to read and interpret financial statements and use data to improve profit margins. Advanced knowledge of food safety, sanitation, banquet set‑up, food production and hot‑holding techniques. Excellent delegation skills and ability to manage multiple priorities in a fast‑paced environment. Availability to work any shift, any day, including nights, weekends and holidays. Benefits for Full‑time Associates Health, dental, vision and life insurance. 401(k) plan with 3% match after one year of employment. Company‑wide discounts on hotel rooms and restaurants. We offer daily pay to all Associates through ZayZoon. An equal‑opportunity employer. #J-18808-Ljbffr